Angela Wilkinson
Austin,TX
Summary
Dedicated Caregiver brings 10-year background visiting patients in-home and conducting physical assessments, dressing wounds and assisting with bathing and grooming activities. Polite and courteous professional with in-depth knowledge of CPR and first aid. Committed to collaborating with physicians and families to provide quality patient care.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Resourceful Child Caregiver with experience in providing quality care to children of all ages. Skilled in creating age-appropriate activities to encourage physical, emotional and social development. Enjoys developing positive relationships with children and families.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Personal Home Health Aide
Aveanna Heathcare
Susanville, CA
10.2015 - 10.2022
- Improved patient comfort by providing compassionate personal care and assistance with daily living activities.
- Promoted patient safety by assisting with mobility, preventing falls, and addressing potential hazards in the home environment.
- Developed strong relationships with patients and family members, fostering trust and open communication for better care coordination.
- Supported patients'' emotional needs by offering companionship, engaging in conversation, and participating in enjoyable activities together.
- Maintained a clean and comfortable home environment for patients through housekeeping tasks such as laundry, meal preparation, and light cleaning.
- Assisted patients in meeting their nutritional needs by planning healthy meals based on dietary requirements and preferences.
- Facilitated patient independence by teaching self-care skills like grooming techniques or medication management strategies when appropriate.
- Increased patient satisfaction by promptly responding to requests for assistance or support during day-to-day activities.
- Managed challenging behaviors or medical situations calmly under pressure using problem-solving skills coupled with empathy-driven decision-making processes.
- Implemented coping strategies to help patients manage emotional stressors tied to their medical conditions or personal circumstances.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Private Child Caregiver
Resource And Referral
Susanville, CA
01.2014 - 06.2019
- Improved children''s social skills by organizing playdates and group activities.
- Enhanced child development through implementing personalized educational activities.
- Ensured a safe and nurturing environment by adhering to strict safety guidelines and procedures.
- Promoted creativity in children with engaging arts and crafts projects.
- Implemented daily routines for healthy habits, including meal preparation and personal hygiene tasks.
- Cultivated strong relationships with parents, providing regular updates on their child''s progress and wellbeing.
- Assisted in toilet training efforts using positive reinforcement strategies.
- Established and maintained safe play environment for children.
- Engaged with children on individual basis to build positive relationships.
Caregiver
IHSS In Home Support Services
Susanville, CA
01.2014 - 10.2015
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Administrative Office Assistant
Saratoga Springs Property Management
Saratoga Springs, NY
03.2011 - 09.2011
- Streamlined office operations by implementing efficient organizational systems and filing procedures.
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Supported upper management with scheduling, travel arrangements, and expense reporting, increasing efficiency in daily operations.
- Maintained accurate financial records, assisting in budget preparation and monitoring expenses for costeffectiveness.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through effective problem-solving skills.
- Supported department heads with data entry tasks, streamlining recordkeeping processes for increased accuracy in reporting.
- Improved document management processes by implementing digital storage solutions that reduced reliance on physical files.
- Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
- Created and maintained databases to track and record customer data.
Assistant Manager
Towermart
Oakley, CA
05.2008 - 10.2010
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Cashier
AMPM Arco
Oakley, CA
06.2009 - 09.2009
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Recreational Leader
Washoe County Parks And Recreation
Reno, NV
07.2006 - 09.2006
- Enhanced participant enjoyment by designing and implementing diverse recreational activities tailored to various age groups and interests.
- Increased community engagement by promoting local events and encouraging participation in recreational programs.
- Collaborated with fellow staff members to develop a well-rounded schedule of recreational offerings, resulting in higher attendance rates.
- Managed the safe and efficient operation of recreational facilities, ensuring a positive experience for all users.
- Developed strong relationships with participants, fostering a sense of community within the program environment.
- Maintained detailed records of program attendance, equipment usage, and facility maintenance to ensure optimal functioning of services.
Hostess
Courthouse Cafe
Quincy, CA
09.2005 - 06.2006
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Education
High School Diploma -
Mountain Ranch Independent Study
Mountain Ranch, CAAssociate of Arts - General Studies
Lassen Community College
Susanville, CA12.2017
Skills
- Behavioral Management
- Compassionate Caregiving
- Emotional Support
- Meal Preparation
- Nutrition Management
- Personal Hygiene Assistance
- Mobility Assistance
- Dressing and grooming
- Time management
- Housekeeping tasks
- CPR & First Aid Certification
- Vital signs monitoring
- Schedule Management
- Behavior Redirection
- California Driver's License
- Client Transportation
- Recordkeeping and File Maintenance
- Inventory Management
- Data Entry
- ID Verification
- Propane Certified
Accomplishments
Soroptomist Live Your Dream Award Local & Regional Award for starting Foster Kids Matter which I ran a Board of Director's to fundraise and distribute Duffle bags, comfort items, books, and hygiene products to all Foster Children in Lassen, Sierra, Plumas, and Modoc Counties. I was presented as President and Founder of Foster Kids Matter with the Lassen County Soroptomist Live Your Dream Award Scholarship as well as being presented with the Soroptomist Live Your Dream Award Scholarship for the Regional Area of California, Oregon, Washington, and Nevada States.
Certification
I have a CPR & First Aid Certification.
I have been Propane Certified.
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Personal Home Health Aide
Aveanna Heathcare
10.2015 - 10.2022
Private Child Caregiver
Resource And Referral
01.2014 - 06.2019
Caregiver
IHSS In Home Support Services
01.2014 - 10.2015
Administrative Office Assistant
Saratoga Springs Property Management
03.2011 - 09.2011
Cashier
AMPM Arco
06.2009 - 09.2009
Assistant Manager
Towermart
05.2008 - 10.2010
Recreational Leader
Washoe County Parks And Recreation
07.2006 - 09.2006
Hostess
Courthouse Cafe
09.2005 - 06.2006
High School Diploma -
Mountain Ranch Independent Study
Associate of Arts - General Studies
Lassen Community College