Angela Willeford
Mesquite,Tx
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Service Delivery Associate
North Star Logistics
07.2021 - Current
- Examine and evaluated product for damages, documented reasons for returns, and notified supervisors of repeat issues
- Maintain company truck with regularly scheduled service
- Comply with established company policies and procedures and DOT regulations to maximize road safety
- Conduct routine safety check on vehicles prior to use
- Deliver and installed products in customer locations
- Review orders before delivery and confirmed completeness and proper invoicing
- Handle bagged products with care and delivered in good condition to customers' locations
- Address customer complaints and implemented resolutions to promote repeat business
- Keep driver license and other required documents in vehicle when driving
- Stack, pad, and properly secured delivery loads.
Certified Nurse Assistant
Spring Creek Assisted Living and Memory Care
04.2020 - 07.2021
- Documented and reported to nurses patient behavior observations, complaints, or physical symptoms
- Communicated with physicians, nurses and caregivers to support continuum of care
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Safeguarded residents' rights and confidentiality
- Recorded vitals to monitor patient condition
- Bonded and worked with patients to encourage exercise and therapeutic activity participation
- Delivered outstanding care following individualized treatment plans
- Reviewed patient dietary restrictions, food allergies and preferences to facilitate appropriate diet
- Answered call lights to aid patient comfort
- Cleaned patient rooms and changed bed linens to reduce fungi and bacteria buildup
- Completed daily shift reports for smooth and informative handovers
- Helped residents perform housekeeping tasks
- Supported patients with daily personal hygiene needs
- Observed patients' by checking open wounds and existing conditions
- Built patients' trust through compassionate, person-centered care.
Retail Sales Associate Cashier
Dollar General
04.2019 - 02.2020
- Kept entrances, pathways and emergency exits free of clutter for guest safety
- Greeted customers and initiated conversations to assess needs and provide service
- Directed customers to appropriate merchandise and store locations
- Answered questions regarding apparel department products as needed
- Used POS system to complete sales and process customer transactions
- Opened registers during busy periods to keep queues down and customer satisfaction high
- Monitored sales floor for signs of theft and reported incidents to loss prevention personnel
- Monitored customers for signs of unauthorized, suspicious and criminal behavior to help protect store personnel and assets, as well as customers.
Certified Nursing Assistant
Woodland Park Homes
08.2018 - 04.2019
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Documented and reported to nurses patient behavior observations, complaints, or physical symptoms
- Communicated with physicians, nurses and caregivers to support continuum of care
- Completed daily shift reports for smooth and informative handovers
- Helped residents perform housekeeping tasks
- Cleaned patient rooms and changed bed linens to reduce fungi and bacteria buildup
- Built patients' trust through compassionate, person-centered care
- Bonded and worked with patients to encourage exercise and therapeutic activity participation
- Reviewed patient dietary restrictions, food allergies and preferences to facilitate appropriate diet
- Safeguarded residents' rights and confidentiality
- Recorded vitals to monitor patient condition
- Disinfected patient rooms, bathrooms and examination areas to strict hygiene standards
- Supported patients to complete exercises included in treatment plans.
Certified Nursing Assistant
Saint Simeon's
09.2016 - 05.2018
- Communicated with physicians, nurses and caregivers to support continuum of care
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Documented and reported to nurses patient behavior observations, complaints, or physical symptoms
- Cleaned patient rooms and changed bed linens to reduce fungi and bacteria buildup
- Built patients' trust through compassionate, person-centered care
- Reviewed patient dietary restrictions, food allergies and preferences to facilitate appropriate diet
- Completed daily shift reports for smooth and informative handovers
- Delivered outstanding care following individualized treatment plans
- Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs
- Safeguarded patient confidentiality by observing HIPAA and company-established protocols
- Disinfected patient rooms, bathrooms and examination areas to strict hygiene standards
- Documented vital signs to track medical symptoms and the progress of treatments.
Education
Certified Nurse Aide Certification - Certified Nurse Aide
High School
Tulsa, Ok08.2016
High School Diploma - General
Idabel High School
Idabel, Ok05.2005
Skills
- Customer service
- Safe driving
- Drive vehicles
- Serve customers
- Secure loads
- Light housekeeping
- Infection control procedures
- Patient relationship building
- Escalation Handling
- Team Collaboration
- Task Prioritization
- Training and Development
Accomplishments
- Supervised team of staff members.
- Learned the knowledge to do dispatch.
Timeline
Service Delivery Associate
North Star Logistics
07.2021 - Current
Certified Nurse Assistant
Spring Creek Assisted Living and Memory Care
04.2020 - 07.2021
Retail Sales Associate Cashier
Dollar General
04.2019 - 02.2020
Certified Nursing Assistant
Woodland Park Homes
08.2018 - 04.2019
Certified Nursing Assistant
Saint Simeon's
09.2016 - 05.2018
Certified Nurse Aide Certification - Certified Nurse Aide
High School
High School Diploma - General
Idabel High School
Similar Profiles
Cardirus MingoCardirus Mingo
Delivery Driver at North Star Logistics and Delivery, LLCDelivery Driver at North Star Logistics and Delivery, LLC
Hunter RoseHunter Rose
Service Technician at Pacific North Star MechanicalService Technician at Pacific North Star Mechanical
Amy MartinezAmy Martinez
Receptionist to Practice Manager at North Star Veterinary HospitalReceptionist to Practice Manager at North Star Veterinary Hospital
Alissandra RosalezAlissandra Rosalez
Sales Associate at Home Goods DistributionSales Associate at Home Goods Distribution
Edin CazaresEdin Cazares
Senior Project Accountant at Bee & Bee EnterprisesSenior Project Accountant at Bee & Bee Enterprises