Summary
Overview
Work History
Education
Skills
Timeline
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Angela Williams

Highland Park,MI

Summary

Dynamic Visual Supervisor at Kohls Department Store with a proven track record in enhancing merchandise displays and optimizing inventory management. Skilled in creative direction and relationship building, I fostered a collaborative team environment that improved visual standards and customer satisfaction, driving sales growth through innovative merchandising strategies.

Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities.

Overview

39
39
years of professional experience

Work History

Visual Supervisor

Kohls Department Store
07.2021 - Current
  • Managed inventory of visual supplies and props, maintaining an organized workspace for efficient workflow and reduced costs.
  • Conducted regular walk-throughs of the sales floor to monitor consistency of visual standards and make necessary adjustments as needed.
  • Trained and mentored junior visual team members, fostering a collaborative work environment focused on excellence in visual presentation.
  • Championed a culture of continuous improvement by soliciting feedback from colleagues, customers, and supervisors, incorporating constructive criticism into future visual merchandising initiatives for ongoing success.
  • Established and maintained strong relationships with vendors to source high-quality visual display materials, optimizing budget allocation while elevating overall aesthetic appeal.
  • Oversee installation of new fixtures and display components, ensuring seamless integration into existing store layout while adhering to safety guidelines.
  • Optimized merchandise placement by analyzing sales data, leading to improved product visibility and performance.
  • Maintained open communication with corporate office regarding store performance metrics related to visual merchandising efforts, providing valuable insights for company-wide improvements.
  • Monitor and replenished display inventory and restructured according to available stock.
  • Promote seasonal products and trends to move stock and prepare for incoming inventory.
  • Propose new ideas and concepts to enhance merchandise displays.

Shoe Department Lead

Kohls Department Store
06.2020 - 07.2021
  • Collaborated closely with human resources during recruiting process resulting in successful hires who contributed positively to the team dynamic.
  • Implemented visual merchandising strategies to attract customers and boost sales.
  • Assisted customers with finding the perfect shoe fit, enhancing their shopping experience.
  • Oversaw departmental compliance with OSHA regulations ensuring a safe working environment for all employees.

Housewares Lead

Kohls Department Store
04.2015 - 07.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Sales Associate

Kohls Department Store
09.1995 - 04.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Shoe Department Lead

Kohls Department Store
01.1988 - 09.1995
  • Assisted in preparing annual budgets by monitoring expenditures against projected revenues enabling effective cost control measures.
  • Maintained a clean and organized department, promoting a pleasant shopping environment for customers.
  • Analyzed sales data to identify best-selling items and adjust inventory levels accordingly.
  • Collaborated with store management to develop promotional events and special offers.
  • Implemented loss prevention techniques, reducing instances of theft within the department significantly.
  • Increased customer satisfaction by providing exceptional service and guidance in shoe selection.
  • Conducted regular product training sessions for team members, ensuring up-to-date knowledge of styles and trends.
  • Mentored junior staff, improving overall team performance and efficiency.
  • Handled customer complaints professionally, resolving issues quickly to maintain customer loyalty.
  • Prepared weekly schedules for department staff while keeping within budget constraints, maximizing productivity without sacrificing quality of service.
  • Assessed employee performance through regular evaluations offering constructive feedback that led to improved skills among team members.

Sales Associate

Kohls Department Store
10.1986 - 01.1988
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.

Education

High School Diploma -

Jess Lanier High School
Bessemer, AL
05-1985

Skills

  • Image editing
  • Visual storytelling
  • Creative direction
  • Teamwork and collaboration
  • Customer service
  • Problem-solving abilities
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Flexibility
  • Safety procedures
  • Pricing and signage updates
  • Inventory management
  • Sales support
  • New store setups
  • Seasonal displays

Timeline

Visual Supervisor

Kohls Department Store
07.2021 - Current

Shoe Department Lead

Kohls Department Store
06.2020 - 07.2021

Housewares Lead

Kohls Department Store
04.2015 - 07.2020

Sales Associate

Kohls Department Store
09.1995 - 04.2015

Shoe Department Lead

Kohls Department Store
01.1988 - 09.1995

Sales Associate

Kohls Department Store
10.1986 - 01.1988

High School Diploma -

Jess Lanier High School

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