Angela Williams
BELLEVILLE,IL
Summary
Experienced professional focused on meeting or exceeding objectives seeking Community Relations Specialist position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
22
22
years of professional experience
Work History
Credentialing Specialist
Hospital Sisters Health Systems
Belleville, IL
04.2016 - Current
- Conducted primary source verifications such as background checks and board certifications.
- Received and evaluated applications to look for missing and inaccurate information.
- Ensure that Medical Staff members maintain current credentials and licenses to work legally in their field or specialty
- Gather and Verify - Licensure, Malpractice Insurance, Claims History, Education, Personal references for all providers every two years
- Responsible for converting paper privileges to electronic privileges
Community Relations Specialist
Celtic Healthcare Hospice
St. Louis, MO
06.2011 - 10.2015
- Develop and maintain relationships with more than 2,000 Physicians along with medical accounts in St. Louis and Metro East areas
- Worked closely with skilled nursing facilities to ensure patients, families, and staff were satisfied with overall care and service
- Conducted Presentations to various groups pertaining to the benefits of Homecare, Hospice, and programs related to senior care
- Met with families to ensure understanding of Homecare or Hospice benefits along with admitting patients to a specific and appropriate program
- Conducted educational and in-service programs to increase overall market share and brand awareness to the public, doctor's offices, and senior facilities
Public Relations and Marketing Director
Canterbury Manor Independent Senior Community
Waterloo, IL
12.2010 - 05.2011
- Planned and directed public relations programs designed to create and maintain a favorable public image for employers or clients
- Planned and directed activities to solicit and maintain funds for special projects and nonprofit organizations
- Established and maintained relationships with referral sources such as hospitals and nursing facilities
- Assessed residents for cognitive and behavioral changes and progress
- Admitted new residents, completed paperwork, and performed background checks
- Liaison between residents' families and Canterbury Manor
Sales Representative
Gifts For Individuals
O'Fallon, IL
11.2008 - 12.2010
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Organized sales paperwork, presented proposals and finalized contracts.
Mortgage Loan Officer
Pulaski Bank/Market Street Mortgage
O'Fallon, IL
05.2005 - 11.2008
- Confidential and personal borrower consultation regarding appropriate loan programs suited to fit specific borrower needs
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Explained different types of loans pertaining to client situations.
- Fielded customer complaints and provided solutions.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Implemented sales strategies that established relationships with realtors and Title Companies.
Producing Branch Manager
Waterfield Financial
Shiloh, IL
07.2004 - 05.2005
- Synergistic creation of strong real estate agent connections to promote a mutually beneficial stream of referrals
- Maintained friendly and professional customer interactions.
- Assessed employee performance and develop improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
Mortgage Loan Officer
FirstCo Mortgage
Belleville, IL
01.2002 - 07.2004
- Synergistic creation of strong real estate connections to promote a mutually beneficial stream of referrals
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Explained different types of loans pertaining to client situations.
- Consistent participation in informational consumer seminars
- Fielded customer complaints and provided solutions.
Mortgage Loan Officer
GMAC Mortgage
Fairview Heights, IL
11.1999 - 01.2002
- Synergistic creation of strong real estate agent connections to promote a mutually beneficial stream of referrals
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Explained different types of loans pertaining to client situations.
- Consistent participation in informational consumer seminars
- Fielded customer complaints and provided solutions.
Education
High School Diploma -
Mascoutah Community High School
Mascoutah, IL05.1981
Skills
- Customer Relationship Management
- Highly refined Public Relation and sales abilities
- Strategic Partnership Marketing
- Event Coordination
- Superb written and verbal communication skills
- Exceptional People skills
- Strong organizational abilities
- Public Speaking
- Networking and Partnership Development
Volunteer Experience
Currently training to participate in the baby snuggling program at St. Mary's Hospital in St. Louis
USO of Missouri
Veterans Hospitals
Family Hospice
Heartlinks
Dress for Success
Business and Professional Women of Southwestern Illinois
Timeline
Credentialing Specialist
Hospital Sisters Health Systems
04.2016 - Current
Community Relations Specialist
Celtic Healthcare Hospice
06.2011 - 10.2015
Public Relations and Marketing Director
Canterbury Manor Independent Senior Community
12.2010 - 05.2011
Sales Representative
Gifts For Individuals
11.2008 - 12.2010
Mortgage Loan Officer
Pulaski Bank/Market Street Mortgage
05.2005 - 11.2008
Producing Branch Manager
Waterfield Financial
07.2004 - 05.2005
Mortgage Loan Officer
FirstCo Mortgage
01.2002 - 07.2004
Mortgage Loan Officer
GMAC Mortgage
11.1999 - 01.2002
High School Diploma -
Mascoutah Community High School
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