Angela Williams
Baton Rouge,LA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Walgreens
04.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Tiger Labor Staffing, Inc
Event Staff Services
01.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Servsafe Certified
Manager
Subway
06.2017 - 11.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Education
No Degree - Medical Assisting
Remington College - Baton Rouge
Baton Rouge, LA11.2023
Skills
- Diplomatic and Fair
- Patient Profiles
- Team Meetings
- Guest Inquiries
- Money Transfers
- Employee Coaching and Mentoring
- Individual and Team Goals
- Operations Management
- Shift Checklists
- Hospitality Service
- Corrective Actions
- Scheduling and Coordinating
- Team Leadership
- POS System Operations
- Conflict Resolution
- Safety and Sanitation Standards
- Shift Paperwork Completion
- Staff Supervision
- Role Modeling
- Sales Reporting
- Staff Training
Certification
- Certified Servsafe, since 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Shift Leader
Walgreens
04.2023 - Current
Tiger Labor Staffing, Inc
Event Staff Services
01.2021 - Current
Manager
Subway
06.2017 - 11.2019
No Degree - Medical Assisting
Remington College - Baton Rouge