Angela Williams

Managed five employees and reported to Directors as to the HR processes. Work with other recruiters to brainstorm on best practices for screening top prospects and maximizing the use of applicant tracking systems, aided hires through the onboarding processes, assist with staff training, and development as well as identification of resources for program expansion and new opportunities for agency development. Implemented and set objectives, to analyze call center metrics, ensure that the company and staff met goals, and provided reliable, efficient support for customers.

Evaluated business performance to identify gaps, implement corrective actions, align operations, and achieve organizational objectives. Served as the agency liaison and fostered trusted advisor relationships. Created policies and procedures to ensure quality service, staff training and development as well as the identification of resources for program expansion and new opportunities for agency development. Ingenious, goal-driven, and analytical leader with broad-based years of expertise in streamlining organizational operations and maximizing business efficiency leveraging a track record of success through developing long-range strategic plans and short-term technical initiatives to achieve goals. Endowed with a high degree of integrity, organizational expertise, purposeful follow-through, and the finesse to handle multiple tasks. Achievements include centralizing recruitment operations, improving applicant tracking and reducing processing times. Complex problem-solver with a superior work ethic and excellent organizational abilities.