Angela Williams
McKinney,TX
Summary
Customer-oriented Store Manager offering over 30 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
31
31
years of professional experience
Work History
Store Manager
Home Depot
Plano, TX
01.2023 - Current
- Created effective business plans to focus strategic decisions on long-term objectives.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Ensured compliance with safety regulations and company policies.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Analyzed financial data to identify areas of improvement.
- Assessed operational efficiency of the store's departments.
Operations Associate Manager
Home Depot
Prosper, TX
11.2013 - 01.2023
- Analyzed operational data to identify areas for improvement and created strategies to increase efficiency.
- Assisted with onboarding new employees, providing training on systems and procedures.
- Monitored performance metrics to ensure goals were achieved in a timely manner.
- Identified potential risks and developed plans to mitigate them effectively.
- Coached employees to work together to carry out daily functions and meet service objectives.
- Educated operations team on best practices, company policies and service excellence standards.
- Identified and solved complex problems that impacted management and business direction.
- Developed and administered budgets for inventory, labor hours and overhead expenses.
Executive Team Leader
Target
Southfield, MI
12.1992 - 11.2013
- Identified areas of improvement in business operations processes, procedures and protocols.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Upheld open door policy to help employees feel comfortable voicing concerns.
- Maintained up-to-date records of all activities related to executive leadership roles.
- Organized regular meetings with the executive team to review progress on projects and initiatives.
- Developed and implemented strategies to improve team performance, morale and engagement.
Education
MBA - Business Administration
Baker College
Flint, MI05-2003
Skills
- Operations Management
- Team Development
- Policies and Procedures
- Work Planning and Prioritization
- Revenue Generation
- Outstanding communication skills
- Process Improvements
- MS Office proficient
- Training and mentoring
Accomplishments
- Regional Orange Spotlight Award
- District Awards for Labor Hours
- Diamond Award
- District Awards for Specialty Sales
References
References available upon request.
Timeline
Store Manager
Home Depot
01.2023 - Current
Operations Associate Manager
Home Depot
11.2013 - 01.2023
Executive Team Leader
Target
12.1992 - 11.2013
MBA - Business Administration
Baker College