Angela Williams
Maitland,FL
Summary
Experienced and competent Multi-Unit Restaurant General Manager with over 20 years of progressive leadership experience in the food service industry. Skilled in maintaining budget controls and coverage needs to achieve business targets, while successfully increasing sales volume to $5.6 million annually through high-quality leadership support. Enthusiastic and eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Additionally, brings 4 years of success as an experienced Collections Specialist and excited to take on a new role with long-term growth and advancement potential. As a dynamic problem solver, excels in building relationships and resolving issues effectively.
Overview
34
34
years of professional experience
Work History
Senior Collection Agent
Holiday Inn Club Vacations
02.2020 - Current
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
- Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
- Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
- Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
Restaurant General Manager
Bobby's Burger Palace
02.2018 - 06.2019
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
Multi-Unit General Manager
Red Robin International
08.2015 - 02.2018
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Drove operational improvements which resulted in savings and improved profit margins.
- Saved $8K annually by implementing cost-saving initiatives that addressed long-standing problems.
Restaurant Manager
Universal Studios
03.2013 - 08.2015
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
Restaurant General Manager
Chick-Fil-A Inc.
06.2006 - 02.2013
- Set schedules for 76 staff members by planning and designating shifts and hours.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Recruited top-notch employees for Front of House and Back of House positions.
Restaurant General Manager
Bojangles'
02.2002 - 06.2006
Restaurant General Manager
McDonald's
04.1990 - 02.2002
Education
Associate of Arts - Accounting And Finance
Southern New Hampshire University
Hooksett, NH05.2018
Skills
- Regulatory Compliance
- Staff Scheduling
- Budgeting
- Inventory management
- Kitchen staff coordination
- Cost controls
- MS Office
- Business Operations
- Goal-Oriented
- Debt recovery
- Assertiveness
- Financial knowledge
Timeline
Senior Collection Agent
Holiday Inn Club Vacations
02.2020 - Current
Restaurant General Manager
Bobby's Burger Palace
02.2018 - 06.2019
Multi-Unit General Manager
Red Robin International
08.2015 - 02.2018
Restaurant Manager
Universal Studios
03.2013 - 08.2015
Restaurant General Manager
Chick-Fil-A Inc.
06.2006 - 02.2013
Restaurant General Manager
Bojangles'
02.2002 - 06.2006
Restaurant General Manager
McDonald's
04.1990 - 02.2002
Associate of Arts - Accounting And Finance
Southern New Hampshire University