Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angela Williams

Calera,AL

Summary

Dedicated individual offering years of experience in Accounts Receivable, Office Administration, and exceptional Customer Service experience who seeks new challenges and opportunities for professional growth and advancement.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Work Comp Claims/Billing Specialist

The Onin Group
11.2021 - 09.2024
  • Provided assistance to branches and their teammates filing work comp claims and oversaw documents needed were filled out correctly and submitted in a timely manner
  • Tracked claims from reporting to release to full duty with ongoing communication with claims adjuster until full duty or settlement was reached
  • Maintained detailed records of each account's payment history, providing easy access to information for audit and analysis purposes.
  • Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Laid off due to substantial reduction in force

Administrative Assistant

Shelby County Community Corrections
03.2020 - 04.2020
  • Applied payments into Great Plains accounting computer system
  • Administrative duties such as copying, filing, answered phone calls from work release for payroll questions
  • Assisted new employees in new hire paperwork and obtaining building ID badges
  • Answered calls for the Specialty Courts
  • Laid off due to Covid, moved to WV July 2020, returned June 2021

Accounts Receivable Specialist

Havoline Xpress Lube & Tire Pros
08.2016 - 01.2020
  • Opened new fleet accounts, recorded payments to fleet customer’s accounts and maintained accounts records
  • Tracked aging reports and resolved outstanding payment issues and credit holds with customers, reduced highly aged receivables by over 90% in the first year
  • Made weekly deposits from fleet customer payments, mailed/emailed monthly statements, emailed customer invoices upon request
  • Printed and received weekly cash and sales reports from 13 stores, made sure all stores balanced by maintaining spreadsheets and daily deposits
  • Answered calls from stores about fleet accounts, ran WEX credit card payments for the stores’ customers, and ran credit card payments on a Poynt terminal for fleet customers calling in
  • Shared responsibility of answering office phone calls and maintaining the cleanliness of the corporate office
  • Owner sold the company, all office personnel lost our positions

Retail Associate/POS

Kohls Department Store
10.2015 - 08.2016
  • Greeted customers, offered the customer assistance for the product they were searching for and recommended additional products
  • Performed department tasks which included straightening merchandise shelves and clothes racks, restocking items to the correct departments from the dressing rooms
  • Promoted the Kohls charge card by making the customer aware of all the discounts received by opening a charge account
  • Scanned and bagged customers items, operated a cash register, handled cash, credit card, and check transactions while providing excellent customer service

Facility Maintenance/Receptionist

Spectrum Environmental Services
03.2010 - 10.2010
  • Provided a clean and sanitized work environment
  • Notified safety personnel of any faulty building equipment
  • Lessened the workload of co-workers by handling phones calls and filing
  • Calculated trip reports for company vehicles

Education

Certificate - Clerical Office Procedures, Personal Banking, Data Entry, Microsoft Word

Computerized Office Administration & Cust Service
Elkins, WV
10.2001

High School Diploma -

Elkins High School
Elkins, WV
05.1996

Skills

  • Accounts Receivable
  • QuickBooks
  • Excel
  • 10 Key Calculator
  • Clerical Office Procedures
  • Customer Service
  • Microsoft Office/Word/Excel
  • Microsoft Outlook
  • Data Entry Proficiency
  • Invoice Processing

Certification

Computerized Office Administration and Customer Service, Elkins, WV, 09/01/01, 10/31/01, Clerical Office Procedures, Personal Banking, Data Entry, Microsoft Word

Timeline

Work Comp Claims/Billing Specialist

The Onin Group
11.2021 - 09.2024

Administrative Assistant

Shelby County Community Corrections
03.2020 - 04.2020

Accounts Receivable Specialist

Havoline Xpress Lube & Tire Pros
08.2016 - 01.2020

Retail Associate/POS

Kohls Department Store
10.2015 - 08.2016

Facility Maintenance/Receptionist

Spectrum Environmental Services
03.2010 - 10.2010

Certificate - Clerical Office Procedures, Personal Banking, Data Entry, Microsoft Word

Computerized Office Administration & Cust Service

High School Diploma -

Elkins High School

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