Angela Williams
Birmingham,AL
Summary
Safety Champion Mondelez
Quality Leader Mondelez
Lead warehouse to achieve excellence in safety; quality; and personnel inspections for the year of 2024.
Designed Safety Material for the Birmingham branch; that was implemented for all branches of the corporation.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Operations Manager
Rodriguez Construction
01.2002 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Warehouse Foreman; Safety Champion; Quality Lead
Mondelez International
11.2023 - 10.2024
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality, and safety.
- Supervised warehouse operations by managing employees during shifts.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Oversaw daily operations and shipping and handling processes.
- Adhered to industry best practices for warehousing, material handling, and documentation.
- Maintained top performance standards while working in hot warehouse environment.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Created and enforced detailed organization processes to increase quality and service standards.
- Successfully handled peak seasons or special events by adjusting staffing levels accordingly without affecting daily operations.
- Collaborated with management to develop budgets, forecasts, and resource planning for the warehouse operations.
- Enhanced safety protocols by conducting regular inspections, training staff, and addressing potential hazards promptly.
- Streamlined order fulfillment process, improving accuracy and customer satisfaction.
- Implemented lean principles in warehouse operations to reduce waste and increase productivity.
- Maintained accurate inventory records through regular audits and cycle counts, ensuring data integrity in tracking systems.
- Reduced labor costs by optimizing work schedules based on workload demands without compromising service quality or employee morale.
- Fostered a culture of teamwork among employees through communication, recognition programs, team-building activities.
- Conducted employee evaluations, providing constructive feedback and setting clear expectations for growth and development.
- Spearheaded cost-saving initiatives through strategic sourcing practices resulting in a reduction of procurement expenses.
- Managed the receiving process of inbound shipments accurately while minimizing discrepancies or damages during transit.
- Established a strong relationship with transportation providers to guarantee timely and efficient delivery of outbound shipments.
- Coordinated cross-functional teams for efficient completion of projects within deadlines.
- Successfully managed vendor relationships to ensure timely delivery of goods at competitive prices.
- Mentored junior staff members to improve performance levels and foster a positive work environment.
- Ensured compliance with all federal, state, and local regulations pertaining to warehouse operations including OSHA standards.
- Optimized storage space for better organization and accessibility, reducing retrieval time for items.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Reduced product damage by performing routine forklift maintenance and safety checks.
- Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
- Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.
Overnight Stocker Team Lead; Jewelry Associate; Overnight Stocker
Walmart
11.2019 - 10.2021
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained neat, organized stockroom free of hazards.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
- Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
- Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
- Minimized out-of-stock occurrences by diligently maintaining accurate inventory records and timely replenishing shelves as needed.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
Dairy Frozen Overnight Stocker
Walmart
11.2022 - 04.2023
- Downstack pallets; stock; endcap displays; zone; front; train new hires, set mods
Customer Service Representative
Blue Cross Blue Shields of Alabama
06.2019 - 07.2020
- Answered questions regarding policies; took payments; reinstated policies; filed claims; handled large call volume; answered questions regarding policy inventory; reset mods; cashier
Teller, Credit Card Specialist, Bilingual Banking Specialist
Regions Bank
06.2012 - 01.2015
- Answered inbound calls; providing customer service; expert knowledge of all banking products; sales based on customer needs; accepted credit and loan payments, met and exceeded monthly sales goals, verified accounts for loans and housing, filed disputes; countdown cash till; cash checks; process bank deposits
Wireless Associate
Walmart Supercenter
07.2011 - 02.2012
- Opened/closed Wireless Phone Center; cashier; counted down cash till; inventory, stock, prepaid and contract phone sales, daily sales reports
Overnight Stocker
Walmart Supercenter
11.2002 - 02.2003
- Unpacked merchandise; stocked, and fronted shelves; set up new endcap displays; broke down boxes; cleaned area stocked; organized, and returned overstock to store room; straightened stock room area; crushed cardboard; overnight customer service; pull stock from back; reset store for seasonal change
Warehouse Stockroom Supervisor
Custom Marketing Service
08.2001 - 10.2002
- Oversee front room stockers and forklift drivers; print pick tickets; update inventory log; insure stockroom inventory ready for pickers; pull and pick orders timely, and accurately; audit orders for accuracy; pack orders; ship orders via UPS and Fedex; pack orders on pallets; load trucks; damage inventory logs; closeout shipping carriers daily; complete shipping and carrier logs
Education
College Prep Advanced Diploma -
Jemison High School
Skills
- 30 years Supervisor
- 30 Customer Service Skills
- Proficient Computer Skills: Microsoft Office(Word; Excel; Powerpoint; Sharepoint); SAP; EWM
- Certified Forklift Operator
- Certified Employee Power Vehicle Trainer
- Proficient in Manual Jack Usage
- E-Jack Proficiency
- Logistics and Inventory Management
- Proficient in SAP
- Truck Loading Operations
- Loading Dock Operations
- Stocking
- Order picking
- Exceptional people and phone skills
- Construction office experience
- Proficient Employee Safety and Quality Training
Certification
Train the Trainer 1-7 PIV Operator
Forklift( Stand up and sitdown; e jack)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warehouse Foreman; Safety Champion; Quality Lead
Mondelez International
11.2023 - 10.2024
Dairy Frozen Overnight Stocker
Walmart
11.2022 - 04.2023
Overnight Stocker Team Lead; Jewelry Associate; Overnight Stocker
Walmart
11.2019 - 10.2021
Customer Service Representative
Blue Cross Blue Shields of Alabama
06.2019 - 07.2020
Teller, Credit Card Specialist, Bilingual Banking Specialist
Regions Bank
06.2012 - 01.2015
Wireless Associate
Walmart Supercenter
07.2011 - 02.2012
Overnight Stocker
Walmart Supercenter
11.2002 - 02.2003
Operations Manager
Rodriguez Construction
01.2002 - Current
Warehouse Stockroom Supervisor
Custom Marketing Service
08.2001 - 10.2002
College Prep Advanced Diploma -
Jemison High School
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