Angela Williams
Decatur,GA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Staffmark Staffing. Expert in Quality Control Inspection and Complaint Resolution, I excel in fostering team collaboration and implementing effective problem-solving strategies, significantly improving service quality and operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
LGC Staffing
Atlanta, GA
02.2022 - Current
- Resolved customer complaints promptly and efficiently.Managed incoming customer inquiries via phone, email, and live chat, providing accurate information and assistance.
- Handled returns, exchanges, and complaints, ensuring customer satisfaction while adhering to company policies.
- Processed orders, payments, and refunds using the company’s POS and CRM systems.
- Maintained up-to-date product knowledge to provide recommendations and solutions tailored to customer needs.
- Collaborated with team members to improve customer experience and resolve any service issues promptly.
Server
LGC Hospitality Staffing
Atlanta, GA
02.2022 - Current
- Greet and serve guests in a high-volume dining environment, providing personalized service to ensure satisfaction.
- Take orders accurately and relay them to kitchen and bar staff, handling special requests and dietary restrictions.
- Upsell menu items and suggest wine pairings, contributing to increased revenue.
- Maintain a clean and organized work area, ensuring compliance with health and safety regulations.
- Resolve guest complaints and concerns with empathy and professionalism, striving for prompt solutions.
- Collaborate with team members to ensure smooth service and positive guest experiences.
Inventory Quality Control Specialist
Staffmark Staffing
Atlanta, GA
01.2019 - 02.2022
- Performed quality control inspections on all items before they were shipped out.
- Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
- Identified quality problems and recommended solutions.
- Oversaw the receiving, storing, and issuing of stock to ensure efficiency.
- Created reports documenting the results of quality assurance tests.
- Conducted regular inventory audits to maintain accuracy.
Quality Control Inspector
Staffmark Staffing
Atlanta, GA
01.2019 - 02.2022
- Inspected incoming materials, parts, and finished products to ensure compliance with company specifications and quality standards.
- Conducted routine quality checks and tested products using tools such as calipers, micrometers, and gauges.
- Collaborated with production teams to identify and troubleshoot defects, implementing corrective actions to resolve quality issues.
- Prepared quality documentation and reports to track product performance and provide feedback to the production team.
- Assisted in maintaining compliance with safety, environmental, and industry regulations.
Education
Bachelor of Science - Health Information Management
University of Maryland, College Park
College Park, MD06-1990
Skills
- Complaint resolution
- Scheduling
- Account updating
- Merchandise upselling
- Computer proficiency
- Team collaborationInventory Management
- Quality Control Inspection
- Material Handling
- Shipping & Receiving
- Stock Replenishment
- Attention to Detail
- Problem-Solving & Troubleshooting
- Safety & Compliance Adherence
- Packaging & Labeling
- Team Collaboration
Timeline
Customer Service Representative
LGC Staffing
02.2022 - Current
Server
LGC Hospitality Staffing
02.2022 - Current
Inventory Quality Control Specialist
Staffmark Staffing
01.2019 - 02.2022
Quality Control Inspector
Staffmark Staffing
01.2019 - 02.2022
Bachelor of Science - Health Information Management
University of Maryland, College Park
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