Summary
Overview
Work History
Education
Skills
Interests
Timeline

ANGELA WILLIAMS

Jonesboro,GA

Summary

Dynamic Medical Assistant with extensive experience at Caduceus USA, excelling in patient relations and HIPAA compliance. Proven ability to streamline appointment scheduling, enhancing office efficiency and patient satisfaction. Adept at managing multi-line phone systems while providing exceptional customer service, demonstrating strong communication and organizational skills in a fast-paced environment.ALSO VERY WELL IN BLOOD DRAWS ,INJECTIONS ,X RAYS AUDIO AND TITMUS MACHINE .

Overview

4
4
years of professional experience

Work History

Medical Assistant/Receptionist

Caduceus USA
09.2021 - Current
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Enhanced office productivity by handling high volume of callers per day.
  • Promoted a positive work environment by serving as a reliable resource for colleagues seeking assistance or guidance.
  • Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
  • Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
  • Facilitated communication among healthcare team members by diligently transcribing physician orders into patient charts or EHRs as required.
  • Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
  • Enhanced patient experience by managing front desk operations and providing exceptional customer service.
  • Participated in quality improvement initiatives, contributing valuable insights to enhance overall practice performance.
  • Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
  • Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
  • Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
  • Expedited lab results retrieval process by establishing strong relationships with external laboratory facilities.
  • Supported clinical team during emergencies by assisting with first aid measures or coordinating additional help when necessary.
  • Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
  • Collaborated with healthcare professionals to optimize care delivery, resulting in improved patient outcomes.
  • Improved office organization by maintaining accurate patient records and filing systems.
  • Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
  • Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Received and routed laboratory results to correct clinical staff members.
  • Registered and verified patient records before triage with most up-to-date information.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Prepared and processed patient referrals and transfer requests.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Supported office staff and operational requirements with administrative tasks.

Education

High School Diploma -

UEI College, Morrow, GA
  • [Number] GPA3.8
  • Relevant Coursework: [Subject] & [Subject]EXTERNSHIP

Skills

  • Medical office procedures
  • Initiative-taking
  • Healthcare industry
  • Medical receptionist experience
  • Patient check-in and check-out
  • Front desk operations
  • HIPAA compliance
  • Office administration
  • Patient scheduling
  • Microsoft office
  • Patient registration
  • Reminder calls
  • Electronic medical records
  • HIPAA guidelines
  • Appointment management
  • Medical terminology
  • Documentation
  • Paperwork coordination
  • Appointment scheduling
  • Inpatient care
  • Medical charting
  • Patient relations
  • Payment collection
  • Telephone etiquette
  • Workflow optimization
  • Records management
  • Appointment setting
  • Records maintenance
  • Referral verification
  • Medical records management
  • Inventory oversight
  • Outpatient care
  • Mail management
  • EMR / EHR
  • Medical office administration
  • Medical transcription
  • Patient reception management
  • Petty cash management
  • Typing and filing
  • Patient callbacks
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking
  • Collaboration and teamwork
  • Multitasking Abilities
  • Adaptable and flexible
  • Reliability
  • Excellent communication
  • Effective communication
  • Verbal and written communication
  • Organization and time management
  • Cash handling
  • Data entry
  • Self motivation
  • Clerical skills
  • CPR certified

Interests

  • Baking
  • Backpacking and Hiking
  • Knitting and Crocheting
  • Enjoy participating in [activity] for overall physical and mental well-being
  • Outdoor Recreation
  • I participate in low-impact exercises to strengthen core muscles
  • Watching Movies and TV Shows
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Gardening
  • Cooking
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Swimming
  • Avid Reader
  • Animal Care
  • Reading
  • Volunteering at local animal shelters and rescue organizations
  • I participate in a variety of outdoor recreational activities
  • I enjoy cooking for friends and family gatherings
  • Growing herbs, vegetables, or fruits in home gardens
  • Camping
  • Enjoy creating and following travel blogs and vlogs
  • Drawing and Painting
  • Wine Tasting
  • Road Trips

Timeline

Medical Assistant/Receptionist - Caduceus USA
09.2021 - Current
UEI College - High School Diploma,

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ANGELA WILLIAMS