Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

ANGELA WILLIAMS

Corryton,TN
ANGELA WILLIAMS

Summary

I have been adept at multitasking and maintaining high-quality standards, I leveraged my strong work ethic and attention to detail at each job I have had. I am skilled in HIPAA-compliant medical records management and fostering positive team environments, I strive to exceed employer expectations by solving problems, aiding in new hire training and maintaining meticulous records. I am a hardworking and dedicated job seeker with strong organizational skills eager to worked . I am ready to learn new skills and help motivate, elevate and encourage fellow coworkers. I strive to model good character, integrity, honesty, morality and encourage my colleagues and clients.

Overview

24
years of professional experience

Work History

Knox County School System

Food Service Worker
09.2010 - 05.2013

Job overview

  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
  • Maintained accurate records of food temperatures to ensure safety standards were met.
  • Managed inventory levels to prevent shortages and reduce waste.
  • Implemented waste reduction strategies, contributing to cost savings.

Baptist Hospital

Schedule Coordinator
04.2001 - 05.2003

Job overview

  • Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
  • Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
  • Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
  • Enhanced customer satisfaction with timely coordination of appointments and service requests.
  • Provided support during periods of high demand by stepping in as needed to cover shifts or manage urgent tasks effectively.
  • Maintained accurate records of employee vacation time, personal days, and sick leave to ensure proper coverage at all times.
  • Conducted regular audits of employee timesheets for accuracy and compliance with company policies.
  • Developed comprehensive training materials for new hires, resulting in faster onboarding and increased productivity.
  • Evaluated current scheduling processes, identifying areas of improvement to increase overall efficiency.
  • Flagged potential issues by monitoring timelines.

Baptist Hospital

Home Health Aide
08.1993 - 05.2003

Job overview

  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.

Baptist Hospital

Medical Records Clerk
04.1997 - 01.2001

Job overview

  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Maintained patient records systems by archiving, scanning and indexing important documents and files.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Supported medical staff by providing organized and accurate medical records.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
  • Facilitated smooth communication between departments by providing timely access to patient records.
  • Updated patient records with new information to keep data current and accurate.
  • Ensured timely destruction of outdated records, maintaining compliance with retention policies.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Followed up with medical staff regarding missing information in patient records.

Saint Mary's Medical Center

Scheduling Coordinator
01.1993 - 09.1993

Job overview

  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
  • Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Saint Mary's Medical Center

Certified Nursing Assistant
09.1992 - 08.1993

Job overview

  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Hillcrest Nursing & Rehabilitation Center

Certified Nursing Assistant
02.1989 - 05.1992

Job overview

  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.

Education

Gibbs High School
Corryton, TN

High School Diploma from Health Occupations
05.1988

Skills

  • Quick learner
  • Positive attitude
  • Multitasking
  • Customer service
  • Strong work ethic
  • Strong communication skills
  • Attention to detail
  • Team oriented
  • Working with diverse people
  • Quality control
  • HIPAA compliance
  • File organization
  • Data entry
  • Medical terminology understanding
  • Medical records management
  • Patient confidentiality
  • Work well independently
  • Patient admission

Timeline

Food Service Worker

Knox County School System
09.2010 - 05.2013

Schedule Coordinator

Baptist Hospital
04.2001 - 05.2003

Medical Records Clerk

Baptist Hospital
04.1997 - 01.2001

Home Health Aide

Baptist Hospital
08.1993 - 05.2003

Scheduling Coordinator

Saint Mary's Medical Center
01.1993 - 09.1993

Certified Nursing Assistant

Saint Mary's Medical Center
09.1992 - 08.1993

Certified Nursing Assistant

Hillcrest Nursing & Rehabilitation Center
02.1989 - 05.1992

Gibbs High School

High School Diploma from Health Occupations

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ANGELA WILLIAMS