Angela Williams
Rome,Georgia
Summary
Dedicated professional committed to delivering exceptional customer service. Known for building trust through effective communication and problem-solving, ensuring fast and friendly assistance. Experienced in managing customer inquiries and fostering sustainable relationships to enhance overall satisfaction.
Overview
8
8
years of professional experience
Work History
Senior Customer Care Representative
Gas South
Atlanta , GA
11.2021 - Current
- Processed customer requests for services and products, ensuring accurate and timely information delivery.
- De-escalated issues through effective conflict resolution and problem-solving skills.
- Provided fast, friendly service for routine inquiries and complaints.
- Educated customers on services to enhance understanding and reduce future inquiries.
- Established sustainable relationships with customer accounts through proactive communication.
- Documented customer interactions in CCS to provide clear records of requests, issues, and resolutions.
Temporary Office Specialist
Gas South
Atlanta, GA
06.2024 - 01.2025
- Coordinated office operations to enhance workflow and facilitate effective communication.
- Responded to inquiries from clients and vendors with professionalism and clarity.
- Scheduled appointments and maintained appointment calendar using MS Outlook.
- Executed administrative tasks, including scheduling appointments, ordering supplies, and managing phone inquiries.
- Operated office equipment, such as copy machine, scanner and printer.
- Created spreadsheets using Microsoft Excel for weekly catering orders for employee lunches.
- Placed orders with vendors and set up lunches for employees.
- Managed office supply inventory and processed online supply orders to maintain adequate stock levels.
Ophthalmic Technician
Allatoona Eye Clinic
Cartersville, GA
09.2018 - 11.2021
- Provides primary ophthalmic care to patients and acts as clinical assistant to physician
- Prepares patients for ophthalmology examination and communicates results to Attending Physician
- Performs complete ophthalmic history and preliminary exams, sub-specialty tests (refraction, VF test,
- Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit
- Accurately records all information in chart for physician requirements
- Secured patient information and maintained confidence by completing medical records and coding diagnostics and procedures
- Managed prescription refill requests through verification of patient information and medication needs
- Work -up patients while maintaining quality of customer service
- Organized and replenished medical supplies in exam room to ensure readiness for patient care
Education
GED -
Cass High School
Cartersville, GA01-1997
Skills
- Customer needs assessment
- Call documentation
- Data entry
- Attention to detail
- Task prioritization
- Efficient multitasking
- Calm professionalism under pressure
- Trust building
- Empathy and patience
- Positive personality and service mindset
Timeline
Temporary Office Specialist
Gas South
06.2024 - 01.2025
Senior Customer Care Representative
Gas South
11.2021 - Current
Ophthalmic Technician
Allatoona Eye Clinic
09.2018 - 11.2021
GED -
Cass High School