ANGELA WILLIAMS
Clinton,Md
Summary
Medical Assistant skilled in enhancing patient interactions and streamlining clerical functions. Experienced in performing routine screenings, processing laboratory specimens, and ensuring compliance with health regulations. Proven ability to operate EMR software to improve documentation accuracy and overall patient care.
Overview
18
18
years of professional experience
Work History
Transport Driver
Cardinal Health
Beltsville, Maryland
10.2023 - Current
- Managed logistics for timely deliveries to healthcare facilities.
- Operated delivery vehicles to transport medical supplies efficiently.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Communicated with dispatchers to coordinate delivery schedules effectively.
- Maintained accurate delivery logs and documentation throughout routes.
- Assisted in training new drivers on company procedures and safety protocols.
Bookkeeper/ Cashier
Safeway
Upper Marboro, Md
01.2020 - 01.2022
- Spearheaded the migration to QuickBooks, ultimately saving the company over $275,000 annually in software and vendor costs
- Processed A/P invoices, ensuring 100% of approved invoices were paid in-full and on-time, maximizing cash flow
- Performed all reconciliations of bank statements and credit card statements across 8 business units
- Assembled financial data for audits, reducing manual data collection by 32 hours each month
- Entered journal entries into the general ledger to maintain accurate financial records. into the general ledger with minimal oversight
- Assisted 50+ daily customers with checkout, answering outstanding questions
- Collaborated with 8 cashiers to assist teammates during peak times, enhancing overall service efficiency
- Monitored guest waiting list while communicating wait times
Server/ Shift lead
Ruby Tuesday's
Clinton, MD
01.2014 - 01.2020
- Exceeded sales targets by 7% by up-selling appetizers and drinks based on specific tastes and interests of diners
- Trained 6 server staff on best practices, providing feedback to enhance customer satisfaction.
- Assisted management team with a menu re-structure to promote food items with the highest margin, resulting in an increase in sales of 23%
- Established menu knowledge and built rapport with customers, achieving average order sizes 10% over target.
- Managed weekend close-out process for servers, ensuring accurate tip distribution.
- Assisted management and kitchen staff in reducing idle time by carrying out ready dishes.
- Managed the seating arrangement, and assigned 10+ servers to table sections
Medical Assistant Instructor
MedTech College
Washington, Dc
01.2009 - 01.2012
- Served on academic and administrative committees that dealt with institutional policies, departmental matters and academic issues.
- Compiled, administered, and graded examinations while assigning relevant work to enhance student understanding
- Advised students on academic and vocational curricula and on career issues.
- Prepared course materials, such as syllabi, homework assignments and handouts.
- Maintained student attendance records and grades to track academic progress and ensure compliance with institutional standards
- Maintained regular scheduled office hours to advise and assist students.
- Oversaw laboratory sessions, ensuring safety and adherence to protocols to provide a secure learning environment.
- Automated 6 clerical functions such as filing paper medical records and processing insurance forms
Education
Registered Medical assistant - Medical Assisting
Applied Careers Training
Roslyn, VA01-1994
Skills
- Logistics coordination
- Delivery efficiency
- Fleet management
- Safety regulations
- CPR Certified
- EMR software expertise
- EMR software expertise
- HIPAA and OSHA knowledge
- Proficient in reading EKGs
- Microsoft Office (Word, PowerPoint, Excel)
- Problem solving
Personal Information
Title: Medical Assistant/ Customer Service
Timeline
Transport Driver
Cardinal Health
10.2023 - Current
Bookkeeper/ Cashier
Safeway
01.2020 - 01.2022
Server/ Shift lead
Ruby Tuesday's
01.2014 - 01.2020
Medical Assistant Instructor
MedTech College
01.2009 - 01.2012
Registered Medical assistant - Medical Assisting
Applied Careers Training