Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angela Williams-Flores

Marysville,WA

Summary

Diligent Project Coordinator with solid background in coordinating diverse projects from inception to completion. Successfully supported cross-functional teams to achieve project milestones and deliverables. Demonstrated effective communication and organizational skills in fast-paced environments.


Compliance Specialist with great communications to all team members within the organization. Knowledgeable on Game Rules, Job Descriptions, State Compact, SOP's, etc.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Compliance Specialist

Tulalip Resort Casino
08.2024 - Current
  • Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
  • Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
  • Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
  • Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
  • Notification to all Team Members Processing LOI's and NOI's
  • Processed Contracts for all departments within the organization.

Information Systems, Project Coordinator

Tulalip Resort Casino
07.2019 - 08.2024
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
  • Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Responded to requests for information on materials to inquiring parties.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Analyzed project performance data to identify areas of improvement.

Table Games Project Coordinator

Tulalip Resort Casino
05.2011 - 07.2019
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Worked with Maintenance to coordinate projects, install new equipment, conduct layout changes.
  • Met with new and existing vendors to bring in new and upgraded products,
  • Assisted with budgets.
  • Used Bally's CMP Desktop for 500+ clients
  • Assisted in writing Game Rules, SOP's, IC's, and policies.
  • Worked with multiple computer programs on a daily basis (Excel, Word, Publisher, etc.)

Table Games, Administrative Assistant

Tulalip Resort Casino
05.2010 - 05.2011
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Lead Resort Communications Supervisor

Tulalip Resort Casino
05.2008 - 05.2010
  • Organized successful corporate events that promoted networking opportunities with key industry players while showcasing company products/services offerings.
  • Triaged incoming calls to coordinate effective responses.
  • Checked equipment for malfunctions and coordinated repair or replacement.
  • Enhanced team productivity by implementing efficient communication strategies and workflows.
  • Managed smooth transition of work between shifts to minimize communications disruptions.
  • Advised general public about emergency protocols.
  • Managed crisis communications during critical incidents ensuring accurate information dissemination while maintaining reputational integrity.
  • Prepared teams to manage communications during disasters.
  • Streamlined internal communications processes to foster collaboration and improve information sharing among departments.
  • Directed and monitored team members for compliance with communication, quality and performance standards.
  • Oversaw the production of high-quality written materials, including newsletters, reports, and presentations for various stakeholders.
  • Managed a diverse team of communicators, ensuring timely completion of projects and adherence to company policies.

Slot Attendant/Slot Floor Supervisor

Tulalip Resort Casino
05.2003 - 05.2008
  • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
  • Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
  • Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
  • Connected with guests on personal level to build loyalty.
  • Provided timely support to other departments as needed, fostering positive working relationships across the casino property.
  • Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
  • Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
  • Dispensed machine payouts and provided change for players.
  • Troubleshot machine malfunctions and diagnosed root causes.
  • Attended ongoing training sessions to enhance knowledge of industry trends and maintain a high level of expertise in slot attendant responsibilities.
  • Improved overall casino experience for guests by providing attentive service and maintaining a clean gaming area.
  • Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
  • Remained up-to-date on new slot games, technology updates, or promotions to effectively inform guests about current offerings at the casino.
  • Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
  • Completed casino cage transactions on behalf of customers.
  • Monitored slot machines on casino floor for signs of fraud or player misuse.
  • Handled money, ticket and chips exchanges for customers.

Bingo Attendant/Bingo Caller

Tulalip Resort Casino
07.1997 - 05.2003
  • Enhanced customer experience by maintaining a welcoming and friendly environment within the bingo hall.
  • Increased game efficiency by accurately calling numbers and verifying winning cards in a timely manner.
  • Maintained accurate record-keeping for all games, ensuring compliance with gaming regulations and minimizing errors.
  • Contributed to a safe gaming environment, monitoring activity for signs of cheating or rule violations and taking appropriate action when necessary.
  • Developed rapport with regular players, providing personalized attention that fostered loyalty among the customer base.
  • Maintained cleanliness throughout the bingo hall, ensuring a comfortable space for guests during their visit.

Education

High School Diploma -

Marysville Pilchuck High School
Marysville, WA
01-1995

Skills

  • Compliance monitoring
  • Internal auditing
  • Compliance oversight
  • Information security
  • Project management
  • Technical documentation
  • Document control
  • Stakeholder communication
  • Time management
  • Detail-oriented
  • Project coordination
  • Problem-solving
  • Team coordination
  • Decision-making
  • Documentation management
  • Flexible and adaptable
  • Attention to detail
  • Project scheduling
  • Customer service
  • Customer management
  • Multiple priorities management
  • Training and development

Certification

  • CompTIA Security+ - Computing Technology Industry Association (CompTIA).
  • Project Management Fundamentals
  • Project Management Classes through EVCC

Timeline

Compliance Specialist

Tulalip Resort Casino
08.2024 - Current

Information Systems, Project Coordinator

Tulalip Resort Casino
07.2019 - 08.2024

Table Games Project Coordinator

Tulalip Resort Casino
05.2011 - 07.2019

Table Games, Administrative Assistant

Tulalip Resort Casino
05.2010 - 05.2011

Lead Resort Communications Supervisor

Tulalip Resort Casino
05.2008 - 05.2010

Slot Attendant/Slot Floor Supervisor

Tulalip Resort Casino
05.2003 - 05.2008

Bingo Attendant/Bingo Caller

Tulalip Resort Casino
07.1997 - 05.2003

High School Diploma -

Marysville Pilchuck High School

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Angela Williams-Flores