Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Angela Williamson

Humble,TX

Summary

Experienced and organized Customer service profession with over 15 years in healthcare and client support roles. Known for exceptional communication, problem-solving, and client centered approach. Skilled in managing high-stress environments and handling diverse client needs with professionalism and empathy. Seeking a customer service position where I can leverage my background to deliver top notch support and improve client satisfaction.

Overview

9
9
years of professional experience

Work History

Hospital Unit Clerk/Patient Care Technician

Methodist Hospital
05.2016 - 08.2024
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Answered multi-line telephone system, provided information, and directed calls.
  • Prepared admissions charts and scanned records.Provided exceptional support to patients, families, and medical staff,ensuring clear communication and quick response to client inquiries.
  • Managed patient information in Epic systems, coordinated calls With physicians, and addressed client requests promptly.

Scheduler/Case Manager's Assistant

Houston Total Home Care
12.2015 - 12.2016
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Supported insurance authorization and documentation, helping to improve the overall client experience and operational efficiency.

Education

No Degree - General Studies

Houston Community College
Houston

Skills

  • Excellent Verbal and Written Communication
  • Client Relations and Problem-Solving
  • Proficient in Microsoft Office (Excel, PowerPoint)
  • Healthcare Software: Epic, Healthpay
  • Strong Organizational and Time Management Skills
  • Conflict Resolution and Service Orientation
  • BLS and CPR Certified

Accomplishments

    Recognized with the "Shining Star Award" (2019,2022) for outstanding service and commitment to client satisfaction.

Timeline

Hospital Unit Clerk/Patient Care Technician

Methodist Hospital
05.2016 - 08.2024

Scheduler/Case Manager's Assistant

Houston Total Home Care
12.2015 - 12.2016

No Degree - General Studies

Houston Community College

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Angela Williamson