Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ANGELA WILLS

Las Vegas,NV

Summary

Dedicated and compassionate Registered Behavior Technician
(RBT) with experience implementing behavior intervention plans
and providing one-on-one ABA therapy to individuals with
autism spectrum disorder and other developmental disabilities.
Skilled in data collection, behavior reduction strategies, and
positive reinforcement techniques under the supervision of Board
Certified Behavior Analysts (BCBAs). Proven ability to build
strong rapport with clients and families, ensuring individualized
care and progress tracking. Committed to ethical practice,
continuous professional development, and promoting
meaningful outcomes in clients’ daily lives.

Overview

27
27
years of professional experience
1
1
Certification

Work History

RBT

Las Vegas Autism Center
02.2024 - Current
  • Developed strong communication skills while providing feedback and support to clients and families.
  • Collaborated with multidisciplinary teams in order to ensure quality care for clients.
  • Adapted treatment plans according to individual client needs and preferences.
  • Successfully managed challenging behaviors by employing de-escalation techniques.
  • Assessed client progress through direct observation, data collection, and analysis of performance.
  • Utilized a variety of therapeutic interventions including Discrete Trial Training, Natural Environment Teaching, Pivotal Response Training and Verbal Behavior Therapy.
  • Ensured safety protocols are followed during all interactions with clients.
  • Intervened in crisis situations in order to maintain a safe environment for both the client and staff members.
  • Maintained accurate records of client progress using electronic health records software.
  • Created meaningful relationships with diverse populations in order to build trust between staff members and clients.
  • Implemented evidence-based practices such as Applied Behavior Analysis techniques.
  • Demonstrated ability to provide positive reinforcement and implement behavior change strategies.
  • Utilized applied behavior analysis principles and techniques to reinforce desired behaviors.
  • Supervised structured activities to provide safe environment for patients under direct care.
  • December 2023 - Present

RBT

Proud Moments
12.2023 - 02.2024
  • Implement behavior plans, Record data in Central Reach software, Use of token economy, Preference assessment, Report progress to parents
  • Supported families in understanding and applying behavioral strategies within the home environment.
  • Increased independence in daily living tasks by providing consistent skill development support.
  • Improved communication skills in autistic children by utilizing evidence-based practices.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Supported client using principles of applied behavior analysis.
  • Supported patient confidentiality in accordance with HIPAA regulations.

DSP

Redhead Supports
01.2022 - 04.2022
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Assisted clients with daily living tasks such as hygiene, meal preparation, dressing, grooming, housekeeping duties.
  • Maintained accurate records of client data including incident reports, progress notes, treatment plans.
  • Provided guidance to clients in order to help them achieve their goals and objectives related to independent living skills.
  • Demonstrated effective communication skills, both verbal and written, when interacting with clients, families, and other professionals.
  • Engaged in crisis intervention techniques when needed in order to de-escalate situations quickly and safely.
  • Prepared and served food for patients, following special prescribed diets.
  • Identified changes in client status or needs and communicated to supervisor.
  • Administered medications to patients based upon physician or nurse guidelines.
  • Supervised and assisted patients during showers and baths.
  • Encouraged individuals to participate in leisure and social activities.
  • Responded promptly and positively to client requests for assistance.
  • Attended team meetings to discuss the development of each client’s plan of care and provide updates on their progress.
  • Implemented individualized behavior plans designed to reduce challenging behaviors while promoting self-advocacy and independence.
  • Encouraged meaningful social interaction between residents by organizing events such as movie nights or game nights.

TIER 2 TECHNICAL SUPPORT /SOLUTIONS REQUEST TECHNICAL SUPPORT AGENT

UPS
01.2013 - 02.2024
  • Resolve technical issues for customers that work orders are created by their Account Executives, Set up new shipping system software, scales and printers, Set up integrations with 3rd party software, databases, and websites(Ebay, Amazon), Troubleshoot software, hardware issues, replace damaged equipment, Provide training and consultation for UPS Shipping software, Set up batch shipments, Create Custom profiles, Offer Remote assistance to resolve issues immediately
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Diagnosed system errors with meticulous attention to detail, ensuring accurate solutions were provided.
  • Conducted remote desktop sessions to assist clients in resolving technical problems swiftly.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Walked individuals through basic troubleshooting tasks.

CUSTOMER SERVICE REPRESENTATIVE

TELUS
01.2011 - 01.2013
  • Provided customer service for high speed internet, cable/satellite tv, and home phone, Familiarized and educated current customers on products, to make sure they are receiving the best value for their needs, Enticed potential customer with current promotions in order to meet monthly sales goals, Assisted customers with billing, accepted payments, set up payment arrangements, Set up new accounts, verified that potential customers qualify for services by checking their credit rating, and address, Appeased customers who were upset over price increases and persuaded them to stay with the company, Performed basic troubleshooting to resolve technical issues, Convince customers to leave competitors, Transfer calls to correct departments, Deescalate frustrated customer, Mentor new agents

APPLE IOS TECHNICAL SUPPORT

SITEL
01.2010 - 01.2011
  • Determined product warranty eligibility, Troubleshoot and resolve software issues for Iphone, Ipad, Ipod, Determine if the device has a hardware issue, set up for service, Escalate calls to the proper department, Sell warranty to customers, Floor Walker/Mentor to new advisors, Monitored and provided quality control of calls, Performed side by side monitoring to new agents in order to establish coaching opportunities, Created quality reports

BARTENDER

TIMBER'S BAR AND GRILL
01.2009 - 01.2009
  • Prepared drinks for customers and servers, Explained gaming promotions to customers, Paid out gaming customers, Took food orders, served food, Cash handling, POS Micros, Inventory

BARTENDER

JUKE JOINT BAR AND GRILL
01.2008 - 01.2009
  • Prepared drinks for customers and servers, Explained gaming promotions to customers, Paid out gaming customers, Take food orders, serve food, Cash handling, POS Comcash, Inventory

BARTENDER

FOUR ACES BAR
01.2007 - 01.2008
  • Prepared drinks for customers, Explained gaming promotions to customers, Paid out gaming customers, Cash handling, Cleaning

BARTENDER

SULTAN'S TABLE
01.2006 - 01.2007
  • Prepared drinks for customers and servers, Take food orders, serve food, Cash handling

SECRETARY

NEVADA FILM AND TALENT
01.1998 - 01.2005
  • Answered phones took messages, Created employees schedules, Interviewed and hired potential employees, Ordered supplies, kept office clean

Education

Associate Degree - General Studies

CSN Vegas
Las Vegas, NV
01.2001

College Preparatory -

Durango High School
Las Vegas, NV
01.2001

ABC Bartending School
Las Vegas,Nv
01.2001

Skills

  • Peer Interaction
  • Pairing
  • Preference assessments
  • Implement Differential Reinforcement for maladaptive and SIB Behaviors
  • Behavior Intervention Plans
  • Social Skills Development
  • Natural Environment Training
  • Token Economy Systems
  • Task Analysis
  • Activity Schedules
  • Reinforcement Procedures
  • Picture Exchange Communication System
  • Error Correction Techniques
  • Data Collection and Analysis
  • Collaboration with Professionals
  • Incidental Teaching
  • Prompting Strategies
  • Discrete Trial Training
  • Positive Reinforcement
  • Behavior Management
  • Rapport Building
  • Organizational Skills
  • Adaptability and Flexibility
  • Functional Communication
  • Toilet training
  • Motor skills development
  • HIPAA requirements
  • Activities of daily living ADL assistance

Certification

Registered Behavioral Technician

Timeline

RBT

Las Vegas Autism Center
02.2024 - Current

RBT

Proud Moments
12.2023 - 02.2024

DSP

Redhead Supports
01.2022 - 04.2022

TIER 2 TECHNICAL SUPPORT /SOLUTIONS REQUEST TECHNICAL SUPPORT AGENT

UPS
01.2013 - 02.2024

CUSTOMER SERVICE REPRESENTATIVE

TELUS
01.2011 - 01.2013

APPLE IOS TECHNICAL SUPPORT

SITEL
01.2010 - 01.2011

BARTENDER

TIMBER'S BAR AND GRILL
01.2009 - 01.2009

BARTENDER

JUKE JOINT BAR AND GRILL
01.2008 - 01.2009

BARTENDER

FOUR ACES BAR
01.2007 - 01.2008

BARTENDER

SULTAN'S TABLE
01.2006 - 01.2007

SECRETARY

NEVADA FILM AND TALENT
01.1998 - 01.2005

Associate Degree - General Studies

CSN Vegas

College Preparatory -

Durango High School

ABC Bartending School

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