Angela Wilmoth
Eagle Lake,FL
Summary
Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.
Overview
10
10
years of professional experience
Work History
Retention Agent
Geico
05.2022 - Current
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from customers.
- Analyzed customer feedback to identify areas for improvement, implementing necessary changes for better results.
- Participated in regular team meetings, contributing valuable insights for process improvement strategies.
- Increased client retention rates through personalized service and relationship building.
Customer Service Agent
Geico
01.2022 - 05.2022
- Updated account information to maintain customer records.
- Addressed customer account discrepancies and concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved accounting, service and delivery concerns.
Server
Manny's Chophouse
08.2014 - 03.2021
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor's - Bachelors of Business Administration
Strayer University
Tampa, FL05.2025
Skills
- Strategic Planning
- Transfer Coordination
- Upselling strategies
- Brand Awareness
- Policy Interpretation
- Analytical and Critical Thinking
- Documentation abilities
- Client Relationship Building
- Candidate Sourcing
Timeline
Retention Agent
Geico
05.2022 - Current
Customer Service Agent
Geico
01.2022 - 05.2022
Server
Manny's Chophouse
08.2014 - 03.2021
Bachelor's - Bachelors of Business Administration
Strayer University