Angela Wilmoth
Eagle Lake
Summary
Dedicated professional with strong customer service skills. Proven ability to resolve complex issues and enhance client satisfaction through effective communication and attention to detail.
Overview
14
14
years of professional experience
Work History
Internet Associate
Geico
Lakeland, FL
11.2025 - Current
- Collaborated with team members to streamline workflow and improve customer service efficiency.
- Utilized insurance software tools to track and manage policyholder information effectively.
- Conducted research on policy details to assist customers with their coverage questions.
- Participated in training sessions to develop knowledge of insurance products and regulations.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided support in resolving customer inquiries, enhancing overall satisfaction levels.
Retention Associate
Geico
Lakeland, FL
03.2022 - 11.2025
- Supported client communication efforts through effective engagement strategies.
- Analyzed customer data to identify trends and anticipate customer needs.
Server
Manny's Chophouse
Winter Haven, FL
08.2014 - 01.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to streamline order processing and enhance guest satisfaction.
- Trained new servers on menu offerings, service protocols, and restaurant procedures.
- Implemented upselling techniques to increase average check size and improve revenue.
- Resolved guest complaints promptly, maintaining high standards of customer satisfaction.
- Maintained cleanliness and organization of dining area to create inviting atmosphere for guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Outback Steakhouse
Winter Haven, FL
04.2012 - 08.2014
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor's - Bachelor's Business Administration
Strayer University
Tampa, FLSkills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Customer engagement
- Decision-making
- Complex Problem-solving
- Courteous and professional
- Product knowledge
- Issue resolution
- Data entry
Timeline
Internet Associate
Geico
11.2025 - Current
Retention Associate
Geico
03.2022 - 11.2025
Server
Manny's Chophouse
08.2014 - 01.2021
Server
Outback Steakhouse
04.2012 - 08.2014
Bachelor's - Bachelor's Business Administration
Strayer University