Angela Wilson
Bryan,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level manager position. Ready to help team achieve company goals.
Overview
41
41
years of professional experience
Work History
Bakery Team Member
Commons Dining Hall
11.2015 - Current
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Measured and mixed ingredients accurately to assist in baking process.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Machine Operator Technician
Mauser Packaging Solutions
07.2018 - 05.2022
- Complied with company and OSHA safety rules and regulations.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Operated machining equipment safely with team of operators.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Kept detailed production records and identified hold-ups.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Replenished materials and supplies as needed to maintain production.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Trained new employees on proper multi-machine operation.
- Removed jammed materials from machines and readjusted components as necessary to resume operations.
- Reviewed work instructions and schedules to coordinate machine operation and production schedules.
- Modified machine settings to accommodate different materials.
- Supervised and adjusted machinery when necessary, reducing downtime.
- Used work instructions and measuring tools to check specifications of finished items.
Warehouse Inventory Clerk
Sanderson Farms Processing Plant
07.2014 - 07.2018
- Checked packages and merchandise for damage and notified vendors.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed cycle counts and monthly inventory.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Kept warehouse up to safety and health regulations at all times.
- Trained and developed warehouse staff on safety measures.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Sorted and delivered materials to different work areas and staff.
Front of House Team Member
Cracker Barrell Old Country Store
04.2007 - 04.2014
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Greeted customers and answered inquiries regarding menu items and specials.
- Utilized POS system to receive and process food and beverage orders.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Lead Ramp Service Agent
Continental Airlines
06.1982 - 05.2012
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 5 daily flights.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Connected electrical power unit and hoses to aircraft.
- Coordinated ground crew activities to complete objectives on schedule.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Checked cargo and baggage for security to meet TSA regulations.
- Helped train new employees in safe practices and warehouse procedures.
Server Shift Leader
Dennys Restaurant
01.2004 - 04.2007
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Managed scheduling for 15 servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
Front of House Team Member
Houlihan's Restaurant And Bar
05.1990 - 01.2004
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Distributed food to waiters and waitresses to serve to customers.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Education
Bachelor of Science - Paralegal Studies
Florida Metropolitan University
Jacksonville, FL12.2010
Associate of Science - Criminal Justice
Florida Metropolitan University
Jacksonville, FL05.2005
Skills
- Proper Storage Procedures
- Cooking and Baking
- Bakery Display Preparation
- Surface Cleaning
- Food Running
- Efficient Service
- Accurate Order Fulfillment
- Customer Service
- Inventory Control
- Goal-Driven
- Excellent Written and Verbal Communication
- Available Nights, Weekends and Holidays
Accomplishments
- Supervised team of 15 plus staff members.
Timeline
Machine Operator Technician
Mauser Packaging Solutions
07.2018 - 05.2022
Bakery Team Member
Commons Dining Hall
11.2015 - Current
Warehouse Inventory Clerk
Sanderson Farms Processing Plant
07.2014 - 07.2018
Front of House Team Member
Cracker Barrell Old Country Store
04.2007 - 04.2014
Server Shift Leader
Dennys Restaurant
01.2004 - 04.2007
Front of House Team Member
Houlihan's Restaurant And Bar
05.1990 - 01.2004
Lead Ramp Service Agent
Continental Airlines
06.1982 - 05.2012
Bachelor of Science - Paralegal Studies
Florida Metropolitan University
Associate of Science - Criminal Justice
Florida Metropolitan University
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