Angela Wilson
Atmore,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Service Delivery Coordinator
Lingo Communications
11.2017 - Current
- Checked paperwork for completion and followed up to obtain additional details.
- Coordinated with customers to accomplish specific needs and deliver individualized services.
- Established clear procedures for consistent approach.
- Resolved issues relating to delays and parts to maintain satisfaction.
- Managed delivery schedules by communicating with both suppliers and customers.
- Maintained thorough records of transactions, deliveries and requests.
- Scheduled Technician dispatch
- Order Equipment
- Train Customer on Phone and Portal functions
- I also worked in Premier Commercial Support, Customer service and Repair
- Take payments
- Create tickets
- Inbound/ Outbound calls
Kitchen Mananger
Fast Lane Convenience Store
01.2009 - 10.2017
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Diploma -
Escambia County High School
Atmore, AL05.1991
Skills
- Customer Relations
- Purchase Orders
- Excel
- Paperwork Processing
- Clerical Support
- Schedule Coordination
- Office Procedures
- Performance Feedback
Timeline
Service Delivery Coordinator
Lingo Communications
11.2017 - Current
Kitchen Mananger
Fast Lane Convenience Store
01.2009 - 10.2017
High School Diploma -
Escambia County High School