Angela Wilson
Hamshire,TX
Summary
With a proven track record at Lifeshare Blood Centers, I excel in venipuncture and enhancing patient experience through effective communication, a testament to my strong patient care and interpersonal skills. My approach has significantly improved patient comfort and trust, demonstrating my commitment to quality care and teamwork.
CDL bus driver since 4/ 2016
Overview
24
24
years of professional experience
1
1
Certification
Work History
Phlebotomist
Lifeshare Blood Centers
08.2014 - 01.2025
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
- Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
- Participated in continuous education programs to stay updated on latest phlebotomy techniques and safety standards.
- Conducted blood drives in collaboration with local organizations, increasing community engagement and blood donations.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
- Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
- Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Adapted to diverse patient needs by employing variety of blood collection techniques.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Reduced patient wait times by implementing effective appointment scheduling system.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Assisted in development of phlebotomy training manual, standardizing procedures and improving training efficiency.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified proper storage and transportation of specimens to laboratories.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Assisted in training and onboarding new phlebotomists.
- Reviewed and processed requisitions for laboratory tests.
- Monitored supply levels and placed orders for laboratory supplies.
- Developed and implemented strategies to improve phlebotomy processes.
Receptionist
Dr.Feras Zabad, MD Gastroenterologist
10.2013 - 06.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Cashier
Ritter Lumber
11.2007 - 02.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Food Service Worker
Medical Center Of Southeast Texas
03.2005 - 05.2006
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Cashier
Parker Lumber
08.2000 - 05.2002
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Certificate - Medical Billing And Coding Program
Kaplan College
Beaumont, TX10.2013
Diploma -
Stephen F. Austin Jr./Sr. High School
Port Arthur, TX05.2000
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Patient confidentiality
- Venipuncture expertise
- Blood collection techniques
- Specimen labeling procedures
- HIPAA
- Patient support
- Blood culture collection
- Data entry
- Paperwork processing
- Recording data
- Patient preparation
- Syringe method
- Quality control guidelines
- Sample storage
- Skin puncture
- Adaptable approach
- Medical records management
- Hemoglobin testing
- Health education
- Staff management
- Medical records review
- Health and safety
- Medical terminology
- Technical troubleshooting
- Emergency response training
- Patient assessment
- Donor screening
- Sample labeling
- Medical records handling
- Laboratory procedures understanding
- Blood component separation
- Therapeutic phlebotomy
- Communication
- Venipuncture and capillary puncture
- Sanitation and sterilization
- Process improvement initiatives
- Blood collection
- Multi-sample collection
- Proper labeling
- Time management
- Multitasking Abilities
- Teamwork and collaboration
- Attention to detail
- Customer service
- Excellent communication
- Phlebotomy technician (PT)
- Finger stick method
- Problem-solving
- Sample processing
- Decision-making
- Certified in CPR/AED
- Phlebotomy technician
- Multitasking
- Data confidentiality
- Sample collection
- Team leader
- Active listening
- Goal minded
- Blood culturing
- Staff phlebotomy training
- Patient monitoring
- Staff collaboration
- Workload management
Certification
Phlebotomy. June 2010
Timeline
Phlebotomist
Lifeshare Blood Centers
08.2014 - 01.2025
Receptionist
Dr.Feras Zabad, MD Gastroenterologist
10.2013 - 06.2014
Cashier
Ritter Lumber
11.2007 - 02.2008
Food Service Worker
Medical Center Of Southeast Texas
03.2005 - 05.2006
Cashier
Parker Lumber
08.2000 - 05.2002
Phlebotomy. June 2010
Certificate - Medical Billing And Coding Program
Kaplan College
Diploma -
Stephen F. Austin Jr./Sr. High School
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