Angela Wilson
Jackson,MS
Summary
Quality-focused Data Entry Clerk experienced in data processing, coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
12
12
years of professional experience
Work History
Care Coordinator
Midlance Inc
11.2025 - Current
- Coordinated patient care plans with healthcare teams to enhance service delivery.
- Streamlined communication between patients and providers to improve satisfaction and outcomes.
- Developed and maintained comprehensive patient records using electronic health record (EHR) systems.
- Facilitated access to community resources for patients, ensuring timely support services.
- Used company software and databases to maintain records of services performed and patient conditions.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
CSR
Insight Global
10.2023 - 12.2025
- Assisted in the development of customer service procedures and policies.
- Provided customer service support to customers over the phone and by email.
- Participated in team meetings or training sessions when necessary.
- Followed up with customers to ensure their satisfaction.
- Analyzed customer feedback data to identify areas of improvement.
- Documented all conversations with customers in CRM software according to company standards.
- Identified customer needs and provided appropriate solutions.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Processed orders, forms, applications, and requests.
- Checked source documents against entered data to ensure accuracy.
- Reviewed existing information for accuracy and made necessary corrections.
Scheduling Specialist
University Medical Center, UMC
06.2024 - 10.2024
- Created daily, weekly, and monthly reports for management staff.
- Developed and maintained employee schedules to ensure proper coverage of shifts.
- Maintained accurate records of attendance and absences according to policy guidelines.
- Oversaw the preparation of weekly work schedules for seasonal staff members.
- Collaborated with other departments on special projects requiring additional personnel resources.
- Responded quickly to any emergency staffing requirements or last minute schedule adjustments.
- Provided training and guidance on scheduling processes to new employees.
Technical Support Representative
ADT Security
03.2023 - 02.2024
- Created reports on customer complaints and feedback for management review.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Documented all activities related to technical support including processes, updates, changes made.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Resolved escalated customer service issues in a timely manner.
- Diagnosed system errors and implemented solutions to resolve them.
- Provided technical assistance to customers through phone, email and chat support.
- Assisted customers with installation of new hardware and software applications.
- Monitored customer feedback to ensure high levels of satisfaction.
- Provided training and guidance to junior staff members as needed.
- Performed regular maintenance checks on customers' systems.
- Collaborated with other departments such as sales, marketing, and engineering, as required.
- Participated in special projects as assigned by management team.
PCA
Grace And Mercy
01.2021 - 02.2023
- Monitored patient health and reported changes to nursing staff for timely interventions.
- Educated clients on personal hygiene and nutrition to enhance overall well-being.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted clients with daily living activities, promoting independence and dignity.
Healthcare Customer Service Representative
MMC Group
01.2016 - 04.2021
- Maintained client confidentiality according to HIPAA regulations at all times.
- Ensured that proper follow up was completed after each interaction with a customer.
- Adhered to HIPAA regulations when handling confidential patient information.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Developed strategies for improving customer experience while maintaining compliance standards.
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
Customer Service Representative
Conduent
06.2014 - 03.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
GED -
Mississippi Community College
Jackson, MS05-2013
Skills
- Claims processing
- Regulatory compliance
- Customer service
- Issue resolution
- Problem solving
- Conflict resolution
- Data entry
- Data verification
- Customer relationship management
- Documentation accuracy
- CRM software
- HIPAA compliance
- Call center experience
- Appointment scheduling
- Healthcare industry
- Insurance verification
- Claims
- Microsoft office
- Verbal communication
- Multitasking
Timeline
Care Coordinator
Midlance Inc
11.2025 - Current
Scheduling Specialist
University Medical Center, UMC
06.2024 - 10.2024
CSR
Insight Global
10.2023 - 12.2025
Technical Support Representative
ADT Security
03.2023 - 02.2024
PCA
Grace And Mercy
01.2021 - 02.2023
Healthcare Customer Service Representative
MMC Group
01.2016 - 04.2021
Customer Service Representative
Conduent
06.2014 - 03.2016
GED -
Mississippi Community College
Education and Training
other