Open To Work
Angela Winkel
Mingo,IA
Summary
My years of experience, as an Operations Processor, Inventory Coordinator and as an Administrative Assistant/Secretary in industries including Business Services, Medical Administration, Wholesale Trade-Non-Durable Goods and Non-Depository Credit Institutions. My skills and experience include: Microsoft Word & Excel, Power Point, Outlook, SAP and MRP Invoicing. Clerical and data entry, 10 key, alpha numeric filing, multiline phone coordination. Excellent customer service and problem solving skills. Work effectively with all levels of management as a team member to meet deadlines. I hold a GED degree in general education from DMACC. As well as a National Career Readiness Certificate #8X1D6WS80JS5.
Overview
2026
2026
years of professional experience
Work History
Customer Support Specialist
Adapt Health
09.2023 - 09.2025
- Provided expert support to customers via phone, email, and chat channels.
- Resolved complex customer inquiries while ensuring high satisfaction levels.
- Developed training materials for new support staff to enhance onboarding efficiency.
- Collaborated with cross-functional teams to streamline customer service processes.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
Direct Support Professional
Progress Industies
2020 - 2023
- Supported individuals with disabilities in daily living activities, enhancing independence and quality of life.
- Developed personalized care plans based on individual needs, ensuring tailored support and engagement.
- Collaborated with multidisciplinary teams to coordinate comprehensive care, improving service delivery outcomes.
- Trained new staff on best practices in direct support, promoting consistency in client care approaches.
- Monitored and documented client progress, maintaining accurate records to facilitate effective communication with stakeholders.
Nutrition Worker
Baxter Community School
08.2015 - 08.2018
- Comply with State standards and regulations while completing daily meal preparation for students and staff. Maintain supply of materials based on usage demands both daily and weekly. Perform daily and weekly cycle counts to ensure proper supply. Work as an effective team member to meet deadlines.
- Assisted in meal preparation and distribution for students, ensuring compliance with dietary guidelines.
- Monitored food safety practices, maintaining cleanliness and organization in kitchen and serving areas.
- Collaborated with staff to develop menus that meet diverse student dietary needs and preferences.
- Trained new staff on food handling procedures and best practices for nutrition service operations.
Warehouse Material Handler
Brownells
2014 - 2015
- Operated forklifts and pallet jacks for efficient material transport within warehouse environment.
- Assisted in inventory management by organizing and labeling stock items accurately.
- Maintained safety protocols while handling hazardous materials to ensure compliance.
- Trained new hires on best practices for material handling and equipment operation.
- Monitored supply levels and communicated needs to management for timely replenishment.
- Located materials and supplies by pulling and verifying items on production orders.
- Sorted materials for scanning to meet production goals.
- Observed safety procedures and practices to prevent injury.
Records Specialist - Health Information Management
Iowa Heart Center
01.2014 - 06.2014
- Maintain and apply a working knowledge of current HIPPA, state and federal laws surrounding release of information. Incompliance with organizational policies and procedures process authorizations for the release of protected health information from Mercy ambulatory locations, Iowa Heart Center to include Mercy Clinics. Continued maintenance and management of electronic health record system.
Administrative Assistant
The Palmer Group
03.2013 - 08.2013
- Provide excellent customer service to internal and external customer. Answered and directed incoming and outgoing calls and faxes. Completed daily cash drawer and credit card reconciliation. Execute inventory transaction, issuing and receiving stock. Reconciled invoicing monthly spreadsheets and cycle counts. Preformed alphanumeric filing.
Operations Processor Wells Fargo
Manpower
11.2010 - 05.2012
- Coordinated the flow & stage orders entry process and track thru UPS and WIP. Ensure Wells Fargo IT orders are processed accurately and delivered on time. Run order reports for management and team members. Participate in weekly team meetings and perform other duties as assigned.
Inventory Coordinator
Harland Clarke
09.2007 - 10.2010
- Maintain SAP material system data planning and execution of material supply orders based on usage demands. Perform daily and weekly cycle counts, execute transactions such as issuing, receiving replenishing/order generation. Master data maintenance, review/analysis of MRP system status reports. Report generation using spreadsheet software as needed. Assisted other associates with in the company as needed in the mailroom, warehouse and manufacturing floor. Active member of the Safety and Security team 2009 - 2010, completed monthly checks to keep in line with OSHA guidelines. Recognition for innovated company suggestions through the STAR program (Suggestions, Teamwork, Actions, Results).
Receptionist
Harland Clarke
04.2003 - 09.2007
- Greeted vendors and visitors, notified the appropriate associate of arrival. Coordinated multiline phone. Incoming and outgoing faxes and messages. Typed correspondence for management. Distributed and prepared shipping and courier packages. Set up or meetings or conferences as needed. Assisted other associates with in the company as needed. Recognition for innovated company suggestions through the STAR program (Suggestions, Teamwork, Actions, Results).
Education
GED - General Education
DMACC
05.1996
Skills
- Microsoft Word & Excel, Power Point, Outlook, SAP and MRP Invoicing Clerical and data entry, 10 key, alpha numeric filing, multiline phone coordination Excellent customer service and problem solving skills A working knowledge of current HIPPA, state and federal laws surrounding protected health information Work effectively with all levels of management as a team member to meet deadlines
Work Preference
Job Search Status
Open to workWork Type
Contract WorkFull TimeLocation Preference
RemoteSalary Range
$16/hr - $1000/hrTimeline
Customer Support Specialist
Adapt Health
09.2023 - 09.2025
Nutrition Worker
Baxter Community School
08.2015 - 08.2018
Records Specialist - Health Information Management
Iowa Heart Center
01.2014 - 06.2014
Administrative Assistant
The Palmer Group
03.2013 - 08.2013
Operations Processor Wells Fargo
Manpower
11.2010 - 05.2012
Inventory Coordinator
Harland Clarke
09.2007 - 10.2010
Receptionist
Harland Clarke
04.2003 - 09.2007
Direct Support Professional
Progress Industies
2020 - 2023
Warehouse Material Handler
Brownells
2014 - 2015
GED - General Education
DMACC
Similar Profiles
Todd McGrathTodd McGrath
Branch Manager at Adapt HealthBranch Manager at Adapt Health
Destin HoltzclawDestin Holtzclaw
Respiratory Care Technician at Adapt HealthRespiratory Care Technician at Adapt Health
Keyon WilliamsKeyon Williams
Medical Equipment Technician at Adapt HealthMedical Equipment Technician at Adapt Health
Joel ElmborgJoel Elmborg
Mail Order Pharmacist at Adapt HealthMail Order Pharmacist at Adapt Health
Lily WebsterLily Webster
Driving Range Attendant at West Wood Golf CourseDriving Range Attendant at West Wood Golf Course