Summary

Overview

Work History

Education

Skills

Timeline

Angela Wiseman

Mesa,AZ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

years of professional experience

Work History

Roadside Assistance Agent

Cruise America

07.2024 - 10.2024

Assisted motorists with various vehicle issues such as flat tires, dead batteries, and lockouts, helping them get back on the road quickly.
Established strong relationships with local service providers to ensure prompt response times during emergencies.
Streamlined communication between drivers, dispatchers, and service providers for improved efficiency.
Updated internal databases with detailed notes regarding each call handled, allowing for seamless follow-up if needed.

Collections Agent

FDR Alliance

06.2023 - 05.2024

Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Processed payments and applied to customer balances.
Maintained high volume of calls and met demands of busy and productive group.
Negotiated to collect balance in full.

Loan Advisor/Collections

Bridgecrest

11.2021 - 06.2023

Educated customers on simple interest loans, resulting in a 15% increase in customer understanding and informed decision-making
Proactively contacted customers to assist them in fulfilling their financial obligations, achieving a 20% improvement in on-time payments and reducing delinquency rates by 10%
Maintained comprehensive documentation of customer interactions and account information, ensuring 100% accuracy and compliance with regulatory requirements
Investigated and tracked account holder information using skip research techniques, resulting in a 30% increase in successful contact rates and improved collections effectiveness
Achieved 100% compliance with the Fair Debt Collection Practices Act (FDCPA) and other relevant regulations, ensuring adherence to legal and ethical standards.

Delivery Driver

DoorDash

09.2018 - 11.2021

Remote
Demonstrated exceptional time management skills, consistently delivering food orders to customers within an average of 30 minutes
Communicated effectively with customers to address any complications, maintaining a 98% satisfaction rate and resolving issues promptly.

Customer Care Specialist

North Point Toyota

09.2013 - 08.2018

Assisted customers with warranty and service concerns, successfully resolving objections and increasing customer satisfaction by 25%
Reviewed customer cases for goodwill consideration, resulting in a 15% increase in approved goodwill claims and improved customer loyalty
Mediated dealership-customer relations, fostering positive relationships and reducing customer escalations by 20%
Captured "The Voice of the Customer" to help Toyota understand and meet customer needs, leading to the implementation of process improvements that enhanced customer satisfaction by 30%
Documented customer contentions for quality assurance studies, providing valuable insights for training and process refinement.

Accounts Payable Assistant

Ah Lighting

06.2012 - 09.2013

Managed financial reporting, budget preparation, and payroll processing, ensuring 100% accuracy and timeliness in financial operations
Demonstrated exceptional organizational skills, effectively handling a high volume of invoices and reducing processing time by 20%
Applied comprehensive knowledge of accounts receivable, accounts payable, and financial procedures, resulting in a 15% reduction in payment discrepancies and improved financial controls
Implemented streamlined processes for data review and reconciliation, improving efficiency by 30%.

Receptionist / Administrative Assistant

Chase Law Group

02.2002 - 03.2006

Provided a welcoming and professional environment for clients, resulting in positive feedback from 95% of clients
Efficiently entered client data into the company database, maintaining accurate and up-to-date records
Organized and facilitated large teleconferences and video conferences, ensuring seamless communication and coordination among participants
Scheduled and managed meetings through Microsoft Outlook calendar, optimizing team productivity
Created company memos using Adobe Acrobat for distribution to employees and clients, ensuring clear and effective communication.