Angela Wissmiller
Mobile,AL
Summary
Accomplished Store Manager with a proven track record at Starbucks, adept at driving sales and profitability through strategic planning and operational excellence. Expert in personnel development and operational budgeting, achieving significant improvements in team performance and customer satisfaction. Skilled in leveraging advertising and marketing strategies to enhance visibility and revenue, demonstrating exceptional leadership and communication abilities.
Overview
19
19
years of professional experience
Work History
Store Manager
Starbucks
Mobile, Alabama
08.2006 - Current
- Prepared staff work schedules and assigned team members to specific duties.
- Developed strategies to maximize sales and profitability.
- Monitored employee performance and identified performance gaps for corrective action.
- Established customer service standards and monitored staff compliance.
- Monitored progress by establishing plans, budgets and measuring results.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Recruited, trained and supervised new employees.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Marketing
Leader Of The Pack Dog Training
Portland, OR
04.2017 - 07.2017
- Conducted marketing research to develop growth strategies.
- Created and managed effective marketing strategies.
- Developed online marketing strategies for businesses.
- Implemented digital marketing strategies, including SEO, PPC, email marketing, and social media campaigns, to increase online presence.
- Collected customer contact information for marketing purposes.
- Created marketing materials including brochures, posters, flyers.
- Analyzed competitors' prices, products, marketing strategies.
Education
BBA - Marketing Management And Research
Portland Community College
Portland, OR01-2017
Bachelor of Arts - Fine Arts
University of South Alabama
Mobile, AL05-2008
Skills
- Personnel development
- Promotional planning
- Operational budgeting
- Goals and performance
- Revenue generation
- Sales strategies
- Order management
- Operations management
- Staff management
- Loss prevention procedures
- Inventory management
- Training and mentoring
- Staff performance improvement
- Recruitment and hiring
- Documentation and reporting
- Verbal and written communication
- Partnership building
- Delegating work
- Cash management
- Merchandise planning
- Payroll management
- Team building
- Performance metrics evaluation
- Expense tracking
- Profit margin optimization
- Team development
- Advertising and marketing
- Employee engagement
- Employee retention strategies
- Team leadership and coaching
- Store operations
References
References available upon request.
Timeline
Marketing
Leader Of The Pack Dog Training
04.2017 - 07.2017
Store Manager
Starbucks
08.2006 - Current
BBA - Marketing Management And Research
Portland Community College
Bachelor of Arts - Fine Arts
University of South Alabama