Angela Wodkowski
Midland,MI
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
15
15
years of professional experience
Work History
Medical Receptionist
Nash Dermatology Associates Of Midland
Midland, MI
12.2023 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Medical Receptionist
Saginaw Valley Dermatology
Saginaw, MI
09.2010 - 11.2023
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Called patients to confirm scheduled appointments and obtain additional details.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Sales Associate
Barnes And Noble Bookstore
Midland, Michigan
11.2009 - 08.2010
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Diploma - Office Administration And Medical Billing
Ross Medical Education Center
Saginaw, MI04-2009
High School Diploma -
Central High School
Bay City, MI06-1988
Business Administration
Liberty University
Lynchburg, VASkills
- Insurance Verification
- Payment Collection
- Billing support
- Medical Charting
- Medical Terminology
- Medical Transcription
- Medical Billing
- Front Desk Operations
- Office Administration
- Patient Scheduling
- Electronic Medical Records
(IAAP) International Association of Administrative Professionals
I was the Director of the 2014 -2015 Saginaw Division.
References
References available upon request.
Timeline
Medical Receptionist
Nash Dermatology Associates Of Midland
12.2023 - Current
Medical Receptionist
Saginaw Valley Dermatology
09.2010 - 11.2023
Sales Associate
Barnes And Noble Bookstore
11.2009 - 08.2010
Diploma - Office Administration And Medical Billing
Ross Medical Education Center
High School Diploma -
Central High School
Business Administration
Liberty University
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