Angela Wong

• Performed various duties within the Micro Market and vending machines, including functionality and operation of machines, availability of products and payment kiosk, and ensuring maintenance upkeep of machines as required. Sold general merchandise to customers exercising professional selling techniques, provided service which anticipated and exceeded customer expectations. Operated motor vehicle throughout the geographical area and on public roads in connection with performance of job duties.
• Provided feedback from customers regarding their shopping experience and suggestions for improvement.
• Managed product inventory levels and monitored stock levels for replenishment purposes.

• Managed Micro Market and vending machines, including functionality and operations of machines, availability of products and payment kiosk, and ensured maintenance upkeep of machines as required. Sold general merchandise to customers exercising professional selling techniques, provided service which anticipated and exceeded customer expectations. Operated motor vehicle throughout the geographical area and on public roads in connection with performance of duties.
• Assisted customers with inquiries about products or services offered by the company.
• Managed product inventory levels and monitored stock levels for replenishment purposes.
• Implemented new systems designed to streamline workflow processes throughout the store.
• Provided feedback from customers regarding their shopping experience and suggestions for improvement.
• Greeted customers to determine wants or needs.
• Cleaned shelves, counters and tables to maintain organized store.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Resolved customer questions, issues and complaints via in person and over the telephone. Developed rapport with the customer base by handling difficult issues with care, patience and good follow-through. Effectively communicated with team members to maintain clearly defined expectations in order to provide good customer service.

As a Sales and Service Associate I was in retail operations and engaged in customer service by providing stamp sales, mailing options, special services as well as giving help and assistance with customer requests and issues.

From 07/2004 to 04/2015 I served in various HL (Higher level) assignments such as fill-in for Postmasters in several small Post offices in the valley. I also acquired special detail assignments throughout various Seattle Postal stations.

Processed mail by breaking it down/separating letters, flats and parcels by route for final distribution and delivery.