Angela Wrenn
Kaufman,TX
Summary
Driven by a strong ethic and critical thinking skills honed in the US Army, I excel in roles requiring multitasking and organization. At Amazon, I boosted productivity by implementing efficient processes, showcasing my ability to manage time effectively and solve problems. My respectful demeanor and clear communication foster teamwork and customer satisfaction, contributing to consistent achievement of sales targets.
Overview
12
12
years of professional experience
Work History
Caregiving
After completing my service in the US Army, I became the family manager while attending college. I relocated to Texas where I began working for Amazon and returned back to North Carolina upon my husbands return from deployment. Our family relocated to New York where I began working for Kohl's as a seasonal employee.
Retail Sales Associate (Seasonal)
Kohls Department Store
09.2023 - 03.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Warehouse Associate
Amazon
10.2021 - 10.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Maintained clean, orderly work environment free of hazards.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Operated equipment while observing standard safety procedures.
- Selecting orders, in some cases, for fast 2 hour or less delivery service.
Automated Logistical Specialist (92A)
United States Army
10.2011 - 10.2015
- Managed a team of logistical support personnel, providing direction and guidance to help them excel in their roles.
- Prepared detailed reports on logistical activities for leadership review, highlighting areas requiring improvement or additional resources.
- Supervised maintenance schedules for vehicles and equipment within the unit''s fleet, ensuring optimal functionality throughout deployment periods.
- Participated in continuous improvement initiatives by identifying opportunities for increased efficiency and effectiveness within the logistical operations.
- Maintained accountability for millions of dollars'' worth of equipment, ensuring proper storage and tracking procedures were followed.
- Analyzed data trends to forecast supply needs accurately, minimizing shortages and excess stock levels.
- Oversaw disposal or redistribution of excess or obsolete assets according to established guidelines.
- Streamlined logistics processes by implementing automated systems, resulting in increased efficiency and reduced errors.
- Managed inventory control for a large warehouse, ensuring accurate record-keeping and timely reordering of supplies.
- Implemented a barcode system for tracking equipment movement within the warehouse, reducing time spent searching for items significantly.
- Conducted regular audits of inventory records to identify discrepancies quickly and implement corrective actions proactively.
- Ensured compliance with all applicable regulations regarding hazardous material handling by enforcing safe storage practices within the warehouse environment.
- Trained new personnel on logistical software systems, fostering effective use and increasing overall productivity.
- Collaborated with cross-functional teams to develop efficient processes for shipping, receiving, and inventory management.
- Evaluated vendor performance regularly to ensure high-quality products and services were provided consistently.
- Assisted in the development of logistical plans for multiple military operations, enabling successful execution with minimal disruptions.
- Coordinated the transportation and distribution of materials, contributing to cost savings and on-time deliveries.
- Met or exceeded production goals and objectives by following strict procedures.
- Monitored production levels and implemented measures to increase output.
- Assigned tasks to team members to complete within designated time frames.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Trained new team members on proper and safe use of tools and equipment.
- Developed and implemented strategies to improve team productivity and efficiency.
- Enforced team adherence to safety regulations and protocols.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Resolved conflicts between team members and addressed complaints or grievances.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Determined staffing needs, developing schedules to staff all shifts.
- Monitored progress of tasks to provide feedback for improvement.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Unloading, unpacking, counting, and storing supplies and equipment.
- Constructing storage aids like shelving and bins.
- Establishing and maintaining stock records and other documents, such as inventory, material control, accounting, and supply reports.
Education
Associate of Applied Science - Logistics Management
Fayetteville Technical Community College
Fayetteville, NC12.2022
No Degree - Medical Office Administration
Fayetteville Technical Community College
Fayetteville, NC08.2018
Logistics And Materials Management
Army Quartermaster Center And School
Fort Lee, VAUnited States Army Training Center
Fort Jackson, NCKaufman High School
Kaufman, TXSkills
- Time Management
- Dependable and Responsible
- Decision-Making
- Critical Thinking
- Problem-Solving
- Inventory counting
- Materials Handling
- Documentation skills
- Inventory Management
- Supply Chain Operations
- Inventory Control
- Customer Service
- Analytical Thinking
- Punctual and Dependable
- Warehousing Processes
- Sales Support
- Attention to Detail
- Data Entry
- Desktop and Laptop Computers
Timeline
Retail Sales Associate (Seasonal)
Kohls Department Store
09.2023 - 03.2024
Warehouse Associate
Amazon
10.2021 - 10.2022
Automated Logistical Specialist (92A)
United States Army
10.2011 - 10.2015
Caregiving
Associate of Applied Science - Logistics Management
Fayetteville Technical Community College
No Degree - Medical Office Administration
Fayetteville Technical Community College
Logistics And Materials Management
Army Quartermaster Center And School
United States Army Training Center
Kaufman High School