Angela Wright
Falmouth,KY
Summary
Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Focused 911 Dispatcher bringing 14 years of experience in field. Works well in high-pressure moments to serve diverse needs, capture documentation and guide first responders.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Pendleton County 911 Supervisor
Pendleton County Fiscal Court
Falmouth, KY
12.2009 - Current
- Assisted in the development and implementation of a new emergency response protocol.
- Supervised and coordinated 911 call-takers, dispatchers, and other personnel to ensure proper response times.
- Monitored incoming calls for accuracy and ensured appropriate dispatch of police, fire, or medical services.
- Provided guidance to staff on difficult or complex situations arising from emergency calls.
- Ensured compliance with applicable state and federal regulations related to 911 operations.
- Conducted regular performance reviews for staff members and provided feedback as needed.
- Maintained records of all calls received by the 911 center, including call type, duration, response time.
- Analyzed data trends to identify areas for improvement within the department.
- Implemented new technologies such as computer-aided dispatch systems and GPS tracking devices.
- Developed training programs for staff members to increase their proficiency in responding to emergencies efficiently.
- Participated in regional meetings with other local agencies regarding emergency protocols and procedures.
- Scheduled staff shifts to ensure adequate coverage at all times during peak periods.
- Resolved conflicts between teams or personnel that arose due to differences in opinion or misunderstandings.
- Tracked employee attendance records and managed vacation requests accordingly.
- Investigated complaints made against team members by citizens or other agencies.
- Facilitated communication between law enforcement officers at crime scenes and the command center.
- Attended community events periodically to build relationships with residents and promote public safety initiatives.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Researched vehicle, wanted and missing persons information.
School Bus Driver & Trainer
Pendleton County School District
Falmouth, KY
06.1997 - 05.2007
- Ensured safety of students by following all traffic laws and regulations.
- Performed pre-trip inspections of the bus according to established procedures.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Followed all safety protocols when transporting students with special needs or disabilities.
- Communicated effectively with parents regarding student transportation issues.
- Reported student behavior incidents promptly to the appropriate personnel.
- Monitored student behavior on the bus and enforced rules consistently.
- Responded quickly in emergency situations by taking appropriate actions.
- Complied with district policies and procedures concerning student discipline.
- Demonstrated knowledge of first aid techniques in order to provide basic medical care if necessary.
- Transported students and teachers on school activity trips while exercising responsible leadership.
- Maintained order and discipline on bus to prevent accidents or injuries.
- Used navigation equipment and two-way radio while remaining focused on safety.
- Assisted passengers in evacuation of bus in case of emergency.
- Operated motorized ramps and lifts to assist special needs students.
- Reported delays, accidents or other traffic and transportation situations to supervisor.
- Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
- Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
- Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
- Reported inappropriate and disruptive student behaviors to school administration.
- Monitored traffic during bus stops to provide safe boarding by students.
- Acquired and maintained certification in basic first aid and CPR.
- Designed and developed training materials for new employees in the organization.
- Provided feedback on employee performance based on observed results during training sessions.
- Documented all training activities including attendance records, feedback forms, surveys.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Recommended changes or improvements in existing training processes as needed.
- Resolved any issues raised by participants during the training session in a timely manner.
- Encouraged open communication among participants by facilitating conversations around relevant topics related to course material.
- Ensured compliance with established safety standards when conducting hands-on demonstrations or simulations.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Facilitated orientation and training classes to communicate policies and procedures to new hires.
- Developed practical training programs to impart knowledge and improve individual skill sets.
- Compiled and analyzed weekly trainee retention reports.
- Explained goals and expectations required of trainees.
- Created and offered additional materials to enhance training.
- Managed the technical setup for virtual classrooms, ensuring that all systems are functioning properly prior to class start time.
- Monitored participant's satisfaction levels throughout each program session by conducting polls or questionnaires.
Skills
- Crisis Management
- Scheduling Proficiency
- Emergency Medical Instruction
- Basic Life Support Understanding
- Police And Fire Procedures
- Improving Operations
- Computer-Based Dispatch Systems
- Training New Hires
- Map Reading Abilities
- Decision-Making
- Critical Thinking
- Information Intake
- Works Well Under Pressure
- Computer Skills
- Information Gathering And Relay
- Employee Motivation
- Problem-Solving
- Schedule Coordination
- Training Coordination
- Call Management
Accomplishments
- I was presented the KY APCO reward for Dispatcher of the Year in 2020. I delivered a baby over the phone.
Certification
- I have earned all of Department of Criminal Justice certificates that are available for Ky 911 Dispatchers
Timeline
Pendleton County 911 Supervisor
Pendleton County Fiscal Court
12.2009 - Current
School Bus Driver & Trainer
Pendleton County School District
06.1997 - 05.2007