Angela Wright
Winter Springs
Summary
Dynamic and results-oriented professional with a proven track record at Central Florida Oral and Maxillofacial Surgery. Excelled in HIPAA compliance and patient scheduling, enhancing patient trust and streamlining operations. Demonstrated exceptional teamwork and communication skills, significantly improving office efficiency.
Experienced with managing dental office front desk operations, including patient scheduling and record management. Utilizes strong communication skills to ensure patient satisfaction and smooth daily operations. Knowledge of administrative procedures and customer service best practices.
Overview
17
17
years of professional experience
Work History
Dental Office Receptionist
Central Florida Oral and Maxillofacial Surgery
07.2022 - Current
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Acted as a liaison between patients and dental professionals to address concerns or questions regarding treatment plans, billing issues, or insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported dental team members with accurate record-keeping, ensuring up-to-date documentation of treatment plans and progress notes.
- Ensured a high level of data confidentiality by adhering strictly to HIPAA regulations in all aspects of patient file management and communication practices.
- Reduced wait times by promptly greeting patients upon arrival and completing check-in procedures efficiently.
- Optimized front desk operations by handling incoming calls professionally, directing inquiries to appropriate staff members as needed.
Medical Receptionist
Seminole Sports and Family Medicine
03.2020 - 07.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed multi-line phone system and pleasantly greeted patients.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Medical Receptionist
UofL Physicians
03.2018 - 01.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Supported office staff and operational requirements with administrative tasks.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Sales Associate
Walmart
01.2008 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Medical Billing And Coding - Health Information Management
Daytona State College
Daytona Beach, FL12-2017
Skills
- Billing procedures
- Office supply management
- File management
- Dental terminology
- HIPAA compliance
- Patient scheduling
- Document preparation
- Follow-up skills
- Appointment confirmation
- Confidentiality
- Payment processing
- Punctual and reliable
- Adept at multi-line phones
- Friendly and outgoing
- Incoming call reception
- Team collaboration
- Verbal and written communication
- Phone and email etiquette
- Data entry
Timeline
Dental Office Receptionist
Central Florida Oral and Maxillofacial Surgery
07.2022 - Current
Medical Receptionist
Seminole Sports and Family Medicine
03.2020 - 07.2022
Medical Receptionist
UofL Physicians
03.2018 - 01.2020
Sales Associate
Walmart
01.2008 - 01.2018
Medical Billing And Coding - Health Information Management
Daytona State College
Similar Profiles
Jasmine SpencerJasmine Spencer
Receptionist at Florida Oral Maxillofacial SurgeryReceptionist at Florida Oral Maxillofacial Surgery
Taylor SmithTaylor Smith
Oral Surgery Assistant at Central Oklahoma Oral & Maxillofacial Surgery AssociatesOral Surgery Assistant at Central Oklahoma Oral & Maxillofacial Surgery Associates
Sharon KennedySharon Kennedy
Oral Surgery Assistant at Oral & Maxillofacial Surgery Of Central New JerseyOral Surgery Assistant at Oral & Maxillofacial Surgery Of Central New Jersey