Angela Wujcik
Victoria,MN
Summary
Highly-motivated and dedicated Medical Support Assistant Supervisor with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Great people skills prioritize duties through efficient time management. Adept at working effectively with my employees and practicing accountability for my employees, as well as myself.
Overview
31
31
years of professional experience
Work History
Medical Support Administrative Supervisor
US Department of Veterans Affairs
Minneapolis, Minnesota
08.2024 - Current
- Supervised a team of administrative professionals including hiring, training, scheduling, evaluating performance and providing feedback.
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
- Maintained accurate records of employee attendance, leave requests, payroll information and other related documents.
- Discussed job performance problems with employees, identifying causes and issues to find solutions utilizing performance improvement plans.
- Resolved customer complaints or answered customers' questions.
- Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Interpreted and explained work procedures and policies to brief staff.
- Collaborated with other supervisors, to develop strategies for streamlining day-to-day operations that increased productivity across the organization.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Delegated work to staff; MSA Leads and AMSAs, setting priorities and goals.
- Ensured all administrative tasks were completed accurately and on time.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Guided employees in handling difficult or complex problems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Conducted weekly staff meetings to review progress toward goals and objectives and discuss any issues or changes in policy or procedures.
- Organized meetings between managers and other departments as needed to coordinate operations.
- Resolved conflicts among employees by investigating complaints thoroughly and taking appropriate disciplinary action when necessary.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
Lead MSA
US Department of Veterans Affairs
Minneapolis, MN
05.2023 - 08.2024
- Independently follows all written and verbal processes and policies.
- Leads and supports team by providing guidance and technical direction that aligns with department policies and consistently goes above and beyond to ensure that accurate and appropriate direction is given.
- Establishes positive working relationships with Community Care staff to bring in new ideas to improve the department and to help support departmental goals. Helps build trust between Community Care staff and leadership.
- Led Team while members of leadership were unavailable.
- Recommends process improvements to enhance operational efficiency in regards to Mental Health consults.
- Conducts regular audits for team members, ensuring adherence to principles and identifying opportunities for further improvement.
- Recommends process improvements to enhance operational efficiency.
- Provides new founded information to my team in case others don't
know, as knowledge is key to a successful team. - Independently identifies training opportunities and meets with staff regularly to provide feedback and support. Proactively investigates possible training trends and reports them to management.
- Prepares for and conducts call line training for new staff and any other AMSA training requested by management. Is always prepared, organized and timely. Takes a proactive approach to identifying and addressing staff training needs. Subject-matter-expert on training updates and confident in training team members on any topics related to the scheduling process.
- Maintains an Exceptional level of achievement in all elements ; Productivity, Compliance, Stewardship, Supports Organizational Goals and Objectives and Safety.
- Consistently completes Lead responsibilities; PATSRS, Billing rotation, Daily Assignment Distribution rotation, Processing Specialty Consults by social split; Ketamine, Dialysis, Event Monitor, Bowel and Bladder and transplant. Schedule appointments, and support Veteran care by tracking, reviewing, and responding to consults that are placed in Community
Care. - Keep my assigned TMS training completed by deadlines so that I can
learn important and stay informed. - Consistently request over time of record requests to assist with
getting records for both regular and Dental consults.
Advanced Medical Support Assistant
US Department of Veterans Affairs
Minneapolis, MN
05.2021 - 05.2023
- Maintained an Exceptional level of achievement in all elements ; Productivity, Compliance, Call Line, Customer Service and Training.
- Process placed consults so that providers can deliver the best possible care to Veterans.
- Schedule appointments, and support Veteran care by and tracking, reviewing, and responding to consults that are placed in Community Care.
- Stayed on top of daily workload with speed and efficiency.
- Assist on the call line daily to assist or provide direction for the caller, by following the algorithms as required and meet my requirement of calls.
- Keep my assigned TMS training completed by deadlines so that I can learn important and stay informed.
- Follow processes as directed, however if an error is made, I ensure that I understand the error and inquire to Supervisors for clarification.
- Provide new founded information to my team in case others don't know, as knowledge is key to a successful team.
- Volunteer for new opportunities when available, such as assisting Sioux Falls with much needed care to Veterans.
- Consistently request over time of record requests to assist with getting records.
Client Care Support Specialist
Medtronic Care Management Services
Chanhassen, MN
08.2015 - 05.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Determine a resolution for an issue that patient is experiencing with the equipment by troubleshooting.
- Responsible for completing weekly reports in a timely manner and processing warranties for medical equipment.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Received phone calls and emails to determine the nature of request and problem solve with courtesy and efficiency using privacy rules established by HIPAA.
- Set priorities and deadlines to meet the needs of patients and health care providers.
- My reliability and due diligence to exceed in my position has given my supervisor confidence in my abilities to add additional tasks and projects.
Data Collector (Virtual)
Westat
Rockville, MD
09.2007 - 02.2016
- Scheduled and conducted interviews to support data collection for nation wide surveys.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Established rapport with study participants to encourage complete responses and continued participation in study.
- Received positive feedback and reviews consistently.
Outreach Representative
Univita Health
Eden Prairie, MN
12.2011 - 08.2015
- Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Modified existing software systems to enhance performance and add new features.
- Recognized by management for providing exceptional customer service.
- Networked to build client base and promote products to new and existing clients.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
Account Representative
Security First Insurance Agency
Littleton, CO
06.2005 - 01.2007
- Listened to customer needs to identify and recommend best products and services.
- Sustained elevated level of customer satisfaction while striving to exceed sales and profitability.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Typed, formatted and edited correspondence and other documents.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Customer Service Sales Representative
State Farm Insurance Company/Roger Mangan
Centennial , CO
12.2002 - 02.2005
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Generated quotes, processed payments and documented customer communications.
- Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Answered customer questions about products and services and recommended appropriate solutions.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
SUPERVISOR- Retail Store Manager
Sunglass Hut
Minnetonka, MN
08.1994 - 12.1996
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Prepared employee performance appraisals, providing actionable feedback.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Built and maintained strong working relationships with team members.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Organized and updated schedules to optimize coverage for expected customer demands.
SUPERVISOR- Retail Store Manager
Dan Howard Maternity
Brooklyn Park, MN
02.1994 - 08.1994
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Built and maintained strong working relationships with team members.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Prepared employee performance appraisals, providing actionable feedback.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Organized new stock for floor placement.
- Executed merchandising strategies to support store sales growth.
Education
Associate of Arts - Liberal Education
Normandale Community College
05.2020
Skills
- Collaborating Effectively
- Critical Thinking
- Education and Training
- Troubleshooting
- Time Management
- Judgement and Decision Making
- Active Listening
- Clear Communication
- Social Perceptiveness
- Multitasking and Prioritization
- Computer Databases and Electronics
Timeline
Medical Support Administrative Supervisor
US Department of Veterans Affairs
08.2024 - Current
Lead MSA
US Department of Veterans Affairs
05.2023 - 08.2024
Advanced Medical Support Assistant
US Department of Veterans Affairs
05.2021 - 05.2023
Client Care Support Specialist
Medtronic Care Management Services
08.2015 - 05.2021
Outreach Representative
Univita Health
12.2011 - 08.2015
Data Collector (Virtual)
Westat
09.2007 - 02.2016
Account Representative
Security First Insurance Agency
06.2005 - 01.2007
Customer Service Sales Representative
State Farm Insurance Company/Roger Mangan
12.2002 - 02.2005
SUPERVISOR- Retail Store Manager
Sunglass Hut
08.1994 - 12.1996
SUPERVISOR- Retail Store Manager
Dan Howard Maternity
02.1994 - 08.1994
Associate of Arts - Liberal Education
Normandale Community College