Angela Wycoff

Dedicated professional with high integrity and a strong work ethic, adept at leading teams and individual projects. Proven ability to manage multiple tasks efficiently under strict deadlines while ensuring compliance with HIPAA/PHI regulations. Proficient in Guru, Salesforce, Admin, Google Docs, and other Gravie software, demonstrating effective multitasking skills. Aiming to leverage leadership capabilities to drive project success and enhance team performance.

• Improved turnaround time for applications from 68% to 88% within the first six months by streamlining processes and enhancing team workflows.
• Led a key project to update Guru cards for the application process, improving accuracy and consistency of resources for internal teams (Advisors, Account Managers, and Service Operations)
• Collaborated on the consolidation of Open Enrollment (OE) and Special Enrollment Period (SEP) instructions to prevent errors and increase efficiency during peak times.

• Played crucial role in managing applications during 2023 OE, handling record numbers of applications while supporting new hires and training temporary team members.
• Successfully handled the most applications completed by a single person during OE, demonstrating exceptional time management and high-volume work capacity.
• Acted as primary “triager” for OE in 2024, organizing application workflows, assigning tasks, and ensuring timely submissions despite unexpected challenges like product delivery delays or absences.
• Provided hands-on training and mentorship to new team members, facilitation their onboarding and ensuring they quickly gained the skills needed to perform independently.