Summary
Work History
Skills
Timeline
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Angela Y

Arvada,CO

Summary

Dynamic hospitality professional with extensive experience at Westys Cafe, excelling in team training and guest service. Proven track record in cultivating customer loyalty and satisfaction through effective complaint resolution and strong leadership. Skilled in menu design and operating system management, consistently achieving sales targets while fostering a motivated team environment.

Work History

Server/Manager

Westys Cafe
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.

Skills

  • Operating system management
  • Team Training
  • Backup management
  • Crew coordination
  • Server scheduling
  • Verbal and written communication
  • Guest service
  • Customer service management
  • Organization
  • Complaint handling
  • Staff motivation
  • Table bussing
  • Hospitality administration
  • Menu design
  • Daily specials promotion
  • Strong leadership
  • Server training
  • Customer service
  • Team leadership
  • Problem-solving
  • Reliable and responsible
  • Conflict resolution
  • Critical thinking
  • Monitoring food preparation

Timeline

Server/Manager

Westys Cafe

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Angela Y