Angela Yanez
Fort Lauderdale,FL
Summary
Maintained a proactive approach in resolving client issues, contributing to improved customer retention and loyalty.
Utilized technology to streamline processes, improving operational efficiency and ensuring seamless customer experience.
Demonstrated exceptional problem-solving and interpersonal skills. My proactive approach and dedication to quality service resulted in significant client satisfaction and repeat business, underscoring my reliability and adaptability in dynamic environments.
Overview
2025
2025
years of professional experience
Work History
Personal Shopper
Self-employeed
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
Independent Contractor
Self-employeed
10.2020 - Current
- Managed multiple tasks simultaneously while maintaining attention to detail, such as organizing and checking orders.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Improved overall project quality by reviewing work diligently before submission.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Education
Associate - Radiography
Keiser University
Fort Lauderdale, FLHigh School Diploma - General Studies
Penn Foster Career School
Scranton, PA06.2022
Skills
- Decision-making
- Attention to detail
- Verbal and written communication
- Documentation and reporting
- Strong interpersonal skills
- Adaptability
- Multitasking
- Active listening
- Professionalism
- Self motivation
- Problem-solving
- Reliability
- Analytical skills
- Conflict resolution
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Independent Contractor
Self-employeed
10.2020 - Current
Personal Shopper
Self-employeed
Associate - Radiography
Keiser University
High School Diploma - General Studies
Penn Foster Career School