Angela Yarbrough
Florissant,MO
Summary
Experienced and adaptable professional with a strong background in customer service, property management, and administrative support. Proven ability to resolve complex issues using critical thinking and interpersonal skills. Highly organized, dependable, and skilled in leveraging technology (Slack, Google Workspace, YARDI, Dialpad) to streamline operations and enhance customer satisfaction. Seeking a position that values efficiency, flexibility, and a proactive, solution-oriented approach.
Overview
13
13
years of professional experience
Work History
Apartment Leasing Consultant
Apartment Leasing Solutions, LLC
08.2025 - Current
- Temporary Position at Bold on the BLVD
- Greet Prospective residents and provide detailed sales oriented tours of available apartments and property highlighting key features and benefits
- Manage the leasing process from inquiry to application to move-in, ensuring all documentation is completed accurately
- Reply to prospect inquiry calls and emails
- Utilize Yardi/CRM for property management tasks, including tracking leads and resident communications
- Assist with marketing, follow-ups, and general leasing duties, applications, lease renewals
Customer Support Supervisor
Resla
11.2023 - 07.2025
- Remote/Work From Home Full-Time
- Supervised daily operations to ensure timely and effective customer support services.
- Trained team members on best practices for handling customer inquiries and concerns.
- Monitored performance metrics to identify areas for process improvement and efficiency.
- Collaborated with cross-functional teams to enhance product knowledge among support staff.
- Delivered prompt and professional support via phone, email, and chat.
- Resolved customer inquiries and issues using critical thinking and product knowledge.
- Utilized Slack, Dialpad, Google Suite, and internal systems for communication and case tracking.
- Coordinated rental fleet operations and VIP client services.
- Handled billing, payments, and order changes.
- Logged customer interactions and escalated feedback to leadership.
Administrative Assistant/Leasing Consultant
Professional Equities, INC.
12.2022 - 12.2024
- (Full-Time/Part-Time)
- Managed leasing, recertifications, rent collection, and HUD/Section 8 compliance.
- Independently oversaw property operations in management’s absence.
- Verified employment, assets, income, and identification for applicants.
- Approved/denied applications, performed move-in/out inspections, and coordinated unit readiness.
- Handled accounts payable/receivable, created newsletters, and planned resident events.
- Maintained digital and physical records using YARDI.
- Supported marketing, social media, office communications, and vendor coordination.
- Attended ongoing training and HUD-compliance seminars.
Account Processor
US Bankcorp
08.2018 - 08.2021
- Negotiated Debt Settlements with Debt Management Attorneys and customers
- Processed and verified account transactions for accuracy and compliance with established procedures.
- Assisted in reconciling discrepancies, ensuring timely resolution of client inquiries and issues.
- Maintained detailed records of account activities using company-specific software systems.
- Collaborated with team members to streamline processing workflows, enhancing overall efficiency.
IT Help Desk Technician
Schuncks Markets Corporate
06.2014 - 08.2018
- Provided 24/7/365 technical support for hardware and software issues, ensuring minimal downtime for users.
- Diagnosed and resolved network connectivity problems using advanced troubleshooting techniques.
- Developed user guides and documentation to enhance self-service capabilities for staff.
- Coordinated with cross-functional teams to implement IT projects and system upgrades.
- Developed training documentation and monitored alarm systems.
- Dispatched emergency services and ensured operational continuity during outages.
Travel Consultant
Connexions Loyalty Travel Solutions
04.2012 - 06.2014
- Designed customized travel itineraries based on client preferences and budget constraints including Flight, Hotel and Car Rental
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed booking processes, ensuring accuracy and timely confirmations for clients.
- Collaborated with vendors to secure competitive pricing and exclusive offers for clients.
Education
Associate of Applied Science - Business Administration And Management
Hickey College
Maryland Heights, MO05-2011
Timeline
Apartment Leasing Consultant
Apartment Leasing Solutions, LLC
08.2025 - Current
Customer Support Supervisor
Resla
11.2023 - 07.2025
Administrative Assistant/Leasing Consultant
Professional Equities, INC.
12.2022 - 12.2024
Account Processor
US Bankcorp
08.2018 - 08.2021
IT Help Desk Technician
Schuncks Markets Corporate
06.2014 - 08.2018
Travel Consultant
Connexions Loyalty Travel Solutions
04.2012 - 06.2014
Associate of Applied Science - Business Administration And Management
Hickey College
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