Summary
Overview
Work History
Education
Skills
Websites
Awards
Timeline
Generic

ANGELA YEE

Santa Clara,CA

Summary

Driven and adaptable sales operations specialist with a strong ability to collaborate and lead teams effectively. Deep understanding of sales processes, customer relationship management, and expertise in using CRM systems and sales support tools. Committed to delivering exceptional support, optimizing workflows, and driving successful sales outcomes.

Overview

17
17
years of professional experience

Work History

Sales Support/Senior Project Lead

BOSTON SCIENTIFIC
Santa Clara, CA
07.2023 - 12.2024
  • Facilitated collaboration among diverse teams by leveraging innovative communication tools to enhance information sharing, and boost overall effectiveness.
  • Spearheaded process improvement initiatives, leading to enhanced operational efficiencies and cost savings.
  • Steered the sales operations and administrative functions of a commercial program, working cross-functionally with both the field sales team and the sales and marketing departments, resulting in over $10 million in sales in 2024.
  • Accomplished seamless integration of new technologies and tools, maximizing efficiency gains, and enhancing overall project outcomes.
  • Established a culture of accountability among team members by setting clear expectations, and providing regular feedback on individual contributions toward shared goals.
  • Mentored junior team members to foster talent development, and ensure a strong pipeline of future leaders.
  • Championed change management efforts by promoting best practices adoption across the organization, resulting in smoother transitions during times of growth or restructuring.
  • Facilitated workshops to collect project requirements, and user feedback.

Contract Administrator

BOSTON SCIENTIFIC
San Jose, CA
07.2019 - 07.2023
  • Monitored and evaluated 800+ incoming contracts and service agreements for correct pricing and information
  • Managed the installed base management and invoice reporting on 200+ contracts under a Master Agreement and the overall relationship with the largest 3rd party purchaser
  • Stored and filed contract documents in orderly, organized systems
  • Analyzed contract proposals for improved outcomes by collaborating with cross-functional teams
  • Actively participated in continuous improvement initiatives aimed at enhancing the effectiveness of contract administration processes
  • Assisted in the development of standard operating procedures, improving overall efficiency within the Contract Administration department
  • Oversaw contracts for over five different departments using both manual and automated strategies
  • Adhered to legal and contractual requirements for compliant contract processes
  • Collaborated with legal team to mitigate risks, ensuring all contracts were legally sound and enforceable
  • Developed training materials to unify contract management processes and procedures
  • Developed training programs for junior contract administrators, increasing departmental efficiency and knowledge

Inside Sales Representative III

BOSTON SCIENTIFIC
Fremont, CA
01.2016 - 07.2019
  • Achieved sales quota by reaching out to hospitals to renew their service agreement on their equipment and worked with customers who were not covered and instead had contacted us regarding a necessary service to their unit showed them the benefits of being under a service contract vs
  • Paying time and materials
  • Achieved sales goals of over $500,000 for the quarter and $1m for the year in a small dollar, high volume contract business
  • Uphold a high level of customer service when interacting with hospitals
  • Worked closely with teammates to accomplish team goals
  • Followed up regularly with accounts to ensure their contracts remained valid and their equipment was serviced per industry regulations
  • Quote generation
  • Launched and managed opportunities in SalesForce.com
  • Responded to inbound calls and emails regarding service contracts
  • Updated hospital account in Global Service Management System (SalesForce.com) when new contracts were purchased
  • Created manual contracts in SalesForce.com, when necessary
  • Managed reports for the team
  • Trained new team members

Enterprise Account Manager

SYMANTEC CORP
Mountain View, CA
10.2013 - 06.2015
  • Built and maintained relationships with IT professionals and grew enterprise-level accounts
  • Connected with the customer to further understand their needs to better provide the products and services that helped make them successful
  • Achieved 100% Annual Quota for FY15
  • Managed 300+ accounts in the Northeast Territory (NJ, PA, CT and Ontario, Canada)
  • Generated quotes
  • Handled price negotiations and product demos with the intent to win business and close the sale
  • Assisted with forecasting, pipeline generation, and establishing new business
  • Trained both customers and new hires

Named Account Manager

SYMANTEC CORP
10.2007 - 10.2013

Education

Associate's degree - Criminal Justice

WEST VALLEY COLLEGE

Skills

  • Process Improvement
  • Order Management
  • Comprehensive account coordination
  • Collaborative Partnerships
  • Sales preparation
  • Business Growth Strategy
  • Customer Insight Analysis
  • Salesforce proficiency
  • Experienced in SAP
  • Microsoft Office proficiency
  • Coaching and guidance
  • Team Engagement
  • Sales operations
  • Data analysis / Reporting

Awards

  • Highest of High Fives, 2024, Boston Scientific
  • President's Club Attendee, FY12, SYMANTEC CORP
  • Quota Buster Award, Q1 and Q3, FY10, SYMANTEC CORP

Timeline

Sales Support/Senior Project Lead

BOSTON SCIENTIFIC
07.2023 - 12.2024

Contract Administrator

BOSTON SCIENTIFIC
07.2019 - 07.2023

Inside Sales Representative III

BOSTON SCIENTIFIC
01.2016 - 07.2019

Enterprise Account Manager

SYMANTEC CORP
10.2013 - 06.2015

Named Account Manager

SYMANTEC CORP
10.2007 - 10.2013

Associate's degree - Criminal Justice

WEST VALLEY COLLEGE

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ANGELA YEE