ANGELA Y. HAWKINS
U.S. ARMY NATIONAL GUARD
Ridgeland,MS
1
Certification
26
years of professional experience
Results-oriented U.S. Army National Guard veteran with 25+ years in enterprise data center operations, retail management, and military logistics. Expertise in mainframe systems, disaster recovery compliance, and organizational leadership. Proven ability to manage complex planning and record systems while ensuring facility safety and compliance. Prepared for demanding physical environments and skilled in high-level systems oversight.
Work History
Military Veteran | 6 Years of Service
- Executed tactical directives, maintained unit equipment readiness, strictly adhered to chain-of-command protocols, and performed effectively under high-pressure, mission-critical conditions.
K-12 Educator/ Education Leader Aspirant
17 Years 4 Months- Assessed student progress using formative and summative evaluations.
- Managed classroom behavior with consistent routines and clear expectations.
- Communicated student performance and concerns with families and support staff.
- Monitored student advancement to identify learning needs. using formative and summative evaluations.
- Oversaw classroom conduct to promote a positive learning environment. with consistent routines and clear expectations.
- Collaborated with colleagues to strengthen curriculum and instructional delivery.
- Developed strong relationships with students, parents, and colleagues to foster a positive learning environment.
- Collaborated with other teachers on interdisciplinary projects, providing students with a rich learning experience across subjects.
- Maintained open lines of communication with parents through regular conferences, newsletters, emails, and phone calls to discuss student progress and concerns.
- Implemented project-based learning activities that encouraged critical thinking, problem-solving, and teamwork among students.
- Utilized differentiated instruction techniques to address the diverse needs of all learners in the classroom.
- Assessed student progress regularly through formative and summative assessments, adjusting instruction as needed for optimal growth.
- Contributed to school-wide initiatives such as curriculum development committees or after-school programs to enhance the overall educational experience for all students.
- Continually sought opportunities for professional growth through attending conferences, participating in online courses, or reading current research on best practices in education.
- Adjusted instruction based on student assessment results to enhance learning outcomes.
- Operational & Safety Leadership: Commissioned, updated, and deployed staff policy handbooks, facility emergency response protocols, and multi-scenario safety drill procedures (fire, tornado, active intruder).
- Facilities & Project Management: Conceived and executed campus infrastructure enhancement projects, including parking layout re-striping and student electronic badge identification system proposals.
- Data & Performance Tracking: Applied S.M.A.R.T. goals and data analytics to evaluate operational strategies, track performance benchmarks, and deliver actionable reports to executive leadership.
Assistant Store Manager
4 Years- Facility & Financial Operations: Managed daily opening and closing procedures; conducted cash register controls, calculated net profit, and transcribed financial data for bank deposits.
- Sales Growth & Marketing Campaigns: Launched strategic sales campaigns that delivered consistent revenue gains ranging between 15% and 35%.
- Logistics & Inventory Control: Processed incoming shipments, logged merchandise, performed regular physical inventory counts, and maintained stockroom organization.
- Reporting & Scheduling: Compiled staff schedules and generated sales, logistics, and operations reports for Regional Manager.
- Customer Relations: Provided high-touch customer service, leveraged product knowledge, and nurtured long-term customer relationships.
Assistant Store Manager
2 Years- Operations & Staff Management: Led daily retail operations and managed team of 5–10 associates, resulting in 4% sales increase through staff training, recruitment, and effective merchandising.
- Financial Auditing: Oversaw financial transactions and conducted cash reconciliation while enforcing auditing and loss prevention procedures to maintain financial integrity.
- Supervised daily store operations to support sales goals and consistent customer service.
- Trained associates on selling techniques, product knowledge, and register procedures.
- Monitored merchandising standards to maintain brand presentation and floor organization.
Customer Service Representative / Lead Trainer
3 Years- Trained new hires on custom computer applications and client management strategies to enhance onboarding experience.
- Exceeded sales goals while resolving complex client issues, contributing to overall customer satisfaction.
- Resolved complex customer inquiries with accurate, timely service and clear communication.
- Trained new representatives on call handling, order procedures, and service standards.
- Managed escalated issues, identifying root causes and delivering effective resolutions.
Mainframe Computer Operator / Tape & Microfiche Librarian
3 Years- Executed mission-critical batch processing for enterprise clients (GE, major banks, healthcare).
- Archived daily jobs to microfiche and magnetic tape, enabling effective SAN/NAS and hybrid cloud backup/disaster recovery.
- Managed job queues and initiated batch scripts, supporting operation of Control-M and Tivoli.
- Monitored mainframe consoles, detected errors, and maintained 100% uptime for critical systems.
- Little Rock, AR / Regional
Education
Specialist of School Leadership and Supervision
Master of Arts - Elementary Education / Teaching
Master of Business Administration (M.B.A.)
Bachelor of Science - Business Administration (Accounting Concentration)
Skills
Mainframe operations
Batch execution
Storage management
Facility security
Disaster recovery
Budget Management
Database management
Physical stamina
Certification
State of Mississippi Educator License (486N Endorsement / 4th–6th Grade), Business Education (7–12) Endorsement
Timeline
K-12 Educator/ Education Leader Aspirant
JACKSON PUBLIC SCHOOLS
09.2008 - 01.2026Read More
Assistant Store Manager
URBAN BRANDS/ASHLEY STEWART
01.2008 - 01.2012Read More
Assistant Store Manager
CATO FASHIONS PLUS
01.2006 - 01.2008Read More
Military Veteran | 6 Years of Service
U.S. ARMY NATIONAL GUARD
01.2003 Read More
Customer Service Representative / Lead Trainer
CUSTOM DIRECT
01.2003 - 01.2006Read More
Mainframe Computer Operator / Tape & Microfiche Librarian
ALLTEL
01.2000 - 01.2003Read More
Philander-Smith College
Bachelor of Science from Business Administration (Accounting Concentration)
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University of Phoenix
Master of Business Administration (M.B.A.)
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Belhaven University
Master of Arts from Elementary Education / Teaching
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Belhaven University
Specialist of School Leadership and Supervision
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