Angela Lyons-Johnson
Raleigh,NC
Summary
Results-driven and knowledgeable administrative professional systematic about handling clerical, marketing and customer-facing tasks to maximize team efficiency and bottom-line performance. Skillfully coordinates simultaneous needs with high-quality support. Seeks every opportunity to bring in new business by monitoring listings, coordinating leads and organizing efficient schedules.
Overview
7
7
years of professional experience
Work History
Property Management Assistant
Rhyne Management Associates
Raleigh, NC
10.2021 - Current
- Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.
- Maintained accurate and updated websites and printed materials.
- Completed documents for outside agencies.
- Collected monthly assessments, rental fees, deposits and payments.
- Updated tenant and unit information to keep current in housing database.
- Met with prospective tenants to show property and assess applications or sign leases.
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Completed lease applications and verifications, notifying prospects of results.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Facilitated tenant paperwork processing and verification.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
Leasing Manager
American Landmark
Durham, NC
11.2020 - 10.2021
- Received, checked and processed applications for new leases.
- Trained staff on compliance, policies and procedures to maximize success.
- Created and managed effective marketing strategies.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Increased occupancy from 88% to 94% through marketing, physical and virtual tours, follow-up calls and email.
- Ran background checks on potential tenants to evaluate criminal records and credit statuses.
- Marketed and advertised vacancies on media and advert channels to attract potential tenants.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Verified property compliance with state and federal regulations avoiding any form of discrimination or illegal practices.
Marketing/Professional Leasing Consultant
Tribridge Residential
Raleigh, NC
02.2020 - 11.2020
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Developed strong, professional relationships with Management, maintenance staff and residents by initiating collaboration and delivering exemplary service and engagement.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Fostered good working relationships with owners, residents and board members.
- Managed day-to-day operations for 244-unit property with 300 occupants.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Fully abstracted all leases and entered all pertinent information into Yardi management system.
Leasing Professional
Full House Marketing Inc.
Durham, NC
04.2016 - 02.2020
- Conducted background checks on applicants.
- Escalated critical issues to property manager to ensure immediately resolution.
- Encouraged prospective tenants to fill out applications after property tours.
- Maintained accurate records of all correspondence with and from tenants.
- Contacted and followed up with tenants on renewal notices.
- Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages.
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
Assistant Manager
PRG RealEstate
Durham, NC
10.2018 - 12.2019
- Planned and prepared workflow schedules, delegating tasks for 4-member team.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Assisted Manager in evaluating employee performance and cultivating improvement initiatives.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Oversaw team development according to industry service standards to further customer loyalty.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Trained team of 4 to deliver outstanding customer service, boosting customer satisfaction ratings.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
Leasing Professional
Monument Real Estate
Durham, NC
08.2017 - 09.2019
- Conducted background checks on applicants.
- Escalated critical issues to property manager to ensure immediately resolution.
- Encouraged prospective tenants to fill out applications after property tours.
- Maintained accurate records of all correspondence with and from tenants.
- Contacted and followed up with tenants on renewal notices.
- Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages.
- Checked rental eligibility by following Entrata's verification process.
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Verified property compliance with state and federal regulations avoiding any form of discrimination or illegal practices.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Property Manager
Full House Marketing
Education
Associate of Science - Medical Administration
ECPI University
Raleigh, NC08.2012
Skills
- Appfollio Software
- Microsoft Office
- Background checks
- Fair housing mandates
- Knowledge of leasing and market conditions
- Team building
- Lease file audits
- Issue escalation
- Application processing
- Record keeping
- Tenant relations
- Property management principles
Timeline
Property Management Assistant
Rhyne Management Associates
10.2021 - Current
Leasing Manager
American Landmark
11.2020 - 10.2021
Marketing/Professional Leasing Consultant
Tribridge Residential
02.2020 - 11.2020
Assistant Manager
PRG RealEstate
10.2018 - 12.2019
Leasing Professional
Monument Real Estate
08.2017 - 09.2019
Leasing Professional
Full House Marketing Inc.
04.2016 - 02.2020
Property Manager
Full House Marketing
Associate of Science - Medical Administration
ECPI University