ANGELA YODER
Columbus,OH
Summary
Driven Pharmacy Technician with a proven track record at Kroger, enhancing pharmacy operations and patient satisfaction through meticulous attention to detail and exceptional teamwork. Skilled in medication management and customer service, I significantly reduced prescription errors and wait times, showcasing adaptability and a commitment to excellence.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Medication Historian
Mount Carmel Health System Inc.
09.2018 - Current
- Promote patient confidentiality by adhering to HIPAA regulations when handling personal information.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients., Doctors, and Pharmacist.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicate with patients to collect information about medications they are prescribed, OTC and medical conditions.
- Reduced medication errors by cross-checking medications against patients fill history vs how patient is taking them.
- Training new hires
Pharmacy Technician
Kroger
10.1998 - 03.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Resolved third-party billing, computer system and customer service issues.
Education
High School Diploma -
Westland High School
Galloway, OH05.2000
Skills
- Research and data collection
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Organizational Skills
- Effective Communication
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Self Motivation
- Professionalism
Certification
- CPhT - Certified Pharmacy Technician
- Certification Number 30082283
- NABP ID 1412861
REFERENCES
REFRENCES
MISSY WEAVER
Pharmacist/Ohio Health
Phone: 614-257-7725
Email: missy.weaver@ohiohealth.com
EMILY LOUDERMILK
Pharmacist/Ohio Health
Phone: 614-800-2860
Email: e-loudermilk@onu.edu
AMANDA MULLENS
Former Coworker
Phone:614-843-4293
Email: amandamullens@osumc.edu
Timeline
Medication Historian
Mount Carmel Health System Inc.
09.2018 - Current
Pharmacy Technician
Kroger
10.1998 - 03.2020
High School Diploma -
Westland High School