Angela Yong
Lincoln,NE
Summary
Dynamic leader with proven success in staff management and customer service. Excelled in team motivation and workload management, enhancing customer engagement and driving sales. Skilled in conflict resolution, achieving operational excellence.
Overview
18
18
years of professional experience
Work History
Assistant Manager
J Crew Factory
10.2023 - Current
- Manage employee onboarding, including benefit enrollment utilizing the Workday platform.
- Supervise a team, delegating tasks to ensure successful rollout execution.
- Led a team on the sales floor, enhancing customer engagement and driving sales.
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Maintain a clean, safe, and organized store environment to enhance the customer experience.
- Develop strong working relationships with staff, fostering a positive work environment.
- Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conduct thorough audits of timesheets to ensure adherence to company policies.
- Draft end-of-day emails summarizing daily productivity.
- Execute monthly store mapping to accommodate new product rollouts.
Assistant Manager
Bath & Body Works
09.2022 - 02.2025
- Managed store opening and closing procedures to ensure operational readiness and security.
- Conducted regular checks to verify the accuracy of cash register balances.
- Provided associates with precise shift directions and set specific objectives to achieve.
- Supervised shipment processing, ensuring compliance with company standards.
- Evaluated workforce needs and strategically modified shift schedules to ensure operational efficiency.
- Handled customer complaints and concerns efficiently, maintaining high service standards.
- Fostered a positive work environment and set a strong example for team members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Interventionist, Tier II
Lincoln Public Schools
09.2022 - 07.2024
- Gathered, organized, and analyzed data on student needs and progress.
- Developed strong relationships with students, fostering trust and promoting a positive learning environment.
- Collaborated with teachers to assess needs, set objectives, and discuss strategies.
- Conducted small group instruction focusing on specific skill areas, allowing for targeted remediation efforts within the classroom setting.
- Created and implemented tailored lesson plans to meet the unique needs of individual students and small groups.
- Modified instructional strategies to help students successfully acquire specific skills.
Interventionist, Tier II
Omaha Public Schools -
08.2008 - 05.2016
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Provided targeted support to students through one-on-one and small group sessions, addressing specific learning difficulties.
- Provided academic assistance to students of varying abilities in all subjects.
- Implemented skill-targeted games and brain breaks to support student development.
Key Holder Supervisor & Sales
Payless Shoe Source
03.2008 - 02.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled closing paperwork, ensuring all procedures were followed accurately.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Received and counted money.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
Education
Bachelor of Arts - Business Administration And Management
University of Maine, Presque Isle
Presque Isle05-2026
Skills
- Team leadership
- Staff management
- Conflict resolution
- Money handling
- Problem-solving
- Staff supervision
- Time management
- Workload management
- Customer service
- Decision-making
- Team motivation
- Task delegation
Timeline
Assistant Manager
J Crew Factory
10.2023 - Current
Assistant Manager
Bath & Body Works
09.2022 - 02.2025
Interventionist, Tier II
Lincoln Public Schools
09.2022 - 07.2024
Interventionist, Tier II
Omaha Public Schools -
08.2008 - 05.2016
Key Holder Supervisor & Sales
Payless Shoe Source
03.2008 - 02.2011
Bachelor of Arts - Business Administration And Management
University of Maine, Presque Isle
Similar Profiles
Heather DuncanHeather Duncan
Assistant Manager at J Crew FactoryAssistant Manager at J Crew Factory
Essence AlexanderEssence Alexander
Sales Associate at J Crew FactorySales Associate at J Crew Factory
Heather EberlyHeather Eberly
PT Assistant Manager at J Crew FactoryPT Assistant Manager at J Crew Factory
Reese ChicoineReese Chicoine
Phlebotomist at Bryan HealthPhlebotomist at Bryan Health
Kiah BollingerKiah Bollinger
Student Worker at Union Adventist UniversityStudent Worker at Union Adventist University