Angela York
Indian Head,MD
Summary
Organized and dedicated Administrative Assistant with a proven track record of exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments
Overview
15
15
years of professional experience
Work History
Instructional Assistant
Charles County Public Schools
12.2023 - Current
- Monitored student drills, practices, and assignments in various subjects, collaborating closely with teachers to adapt lessons and materials to meet student needs
- Facilitated small group instruction sessions based on specific skill sets or subject matter, boosting student achievement levels.
- Operated classroom and office equipment, including audio-visual tools and computers, enhancing the educational experience through technology.
Child and Youth Volunteer
New Life La Plata
01.2022 - 12.2023
- Designed and executed programs catering to children and youth with special requirements, fostering an inclusive and supportive environment
- Coordinated with team members to effectively execute projects.
- Offered constructive feedback to parents on their child’s progress and program activities, promoting open communication and involvement.
Customer Service Representative
American Airlines
03.2021 - 09.2021
- Assisted customers with reservations, itinerary changes, and loyalty program inquiries, delivering exemplary service to enhance travel experiences
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Administrative Staff Assistant
American Airlines
12.2019 - 09.2020
- Answered multi-line phone systems, routing calls, delivering messages to staff, and greeting visitors.
- Implemented excellence in-office operations through the delivery of top-notch administrative support.
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
Gate and Customer Agent
Piedmont Airlines
08.2014 - 12.2019
- Elevated problem-solving skills through the education of clients on account services resulting in resolving client inquiries.
- Managed a volume of over 500 customers every day with a positive attitude leading to consistent customer satisfaction.
- Served as a point of contact with customer interaction details in sales system to track requests, document problems, and record offered solutions.
Passenger Service Agent
Air Wisconsin Airlines
03.2014 - 08.2014
- Oversaw airline's adherence to federal regulatory guidelines through efficient validation of check- in of over 300 luggage and carry-on items per day.
- Utilized and expanded active listening and effective interpersonal communication skills ensuring elevated level of customer service to diverse range of passengers.
- Highlighted safety and emergency procedures to passengers while providing timely answers to all passenger inquiries leading to a welcoming and safe environment.
Visual Merchandiser
Forever21
10.2009 - 03.2014
- Planned and designed effective interior displays to promote products in alignment with corporate sales objectives resulting in the achievement of organizational goals and over $50,000 in sales.
- Developed merchandising strategy to efficiently move overstock leading to the optimization of space and sales productivity.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
Education
Certified Scrum Master -
Scrum Alliance
Arlington, VA12.2023
Associate of Arts - Graphic Design
The Art Institute of Washington
Arlington, VA09.2015
Skills
- Time management, efficiently prioritizing and organizing tasks
- Skilled in language skills development and bilingual in Spanish, facilitating effective communication
- Demonstrated leadership abilities with experience in sales plan implementation and visuals
- Client relationship building
- Strong verbal and written communication skills, capable of conveying information clearly and
- Exceptional customer service
- Travel industry expertise
Timeline
Instructional Assistant
Charles County Public Schools
12.2023 - Current
Child and Youth Volunteer
New Life La Plata
01.2022 - 12.2023
Customer Service Representative
American Airlines
03.2021 - 09.2021
Administrative Staff Assistant
American Airlines
12.2019 - 09.2020
Gate and Customer Agent
Piedmont Airlines
08.2014 - 12.2019
Passenger Service Agent
Air Wisconsin Airlines
03.2014 - 08.2014
Visual Merchandiser
Forever21
10.2009 - 03.2014
Certified Scrum Master -
Scrum Alliance
Associate of Arts - Graphic Design
The Art Institute of Washington
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