Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angela Hyslop

Summary

Diligent nursing student with a strong customer service background, including roles as a barista, sales clerk, and hotel staff. Eager to leverage my interpersonal skills and commitment to service in a nursing assistant position, contributing to compassionate patient care and continuous learning in a healthcare setting

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Blewett Brewing
06.2019 - 01.2021
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Barista

Starbucks
06.2018 - 01.2021
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Kitchen Staff Member

Enzian Inn Inc
12.2016 - 12.2018
  • Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Assisted in menu planning, incorporating seasonal ingredients for fresh and innovative dishes.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Managed time to juggle multiple tasks simultaneously with ease.

Boutique Sales Associate

Australian Store
12.2016 - 03.2017
  • Increased boutique sales by providing excellent customer service and product knowledge.
  • Assisted customers in finding suitable products, resulting in increased satisfaction and repeat business.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Hotel Housekeeper

Enzian Inn Inc
04.2013 - 12.2016
  • Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
  • Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
  • Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
  • Assisted in training new team members on hotel policies, procedures, and best practices for housekeeping tasks.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.

Education

No Degree - Liberal Arts And Sciences

Wenatchee Valley College
Wenatchee, WA
05.2018

Skills

    Communication

    Time management

    Adaptability

    Patience

    Teamwork

    Compassion

    Integrity

    Accountability

    Professionalism

Certification

  • Basic Life Support

Timeline

Server

Blewett Brewing
06.2019 - 01.2021

Barista

Starbucks
06.2018 - 01.2021

Kitchen Staff Member

Enzian Inn Inc
12.2016 - 12.2018

Boutique Sales Associate

Australian Store
12.2016 - 03.2017

Hotel Housekeeper

Enzian Inn Inc
04.2013 - 12.2016

No Degree - Liberal Arts And Sciences

Wenatchee Valley College

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Angela Hyslop