Angela Zamora-Downs

• Provide technical support to solve problems with software, hardware, laptops and mobile devices & identify, diagnose, and implement resolutions in-person and virtually
• Maintain end-user relationships at all levels of the organization providing exceptional customer service while maintaining discretion and confidentiality
• Maintain accurate inventory of all IT assets & Participate in after-hours support
• Provide one-on-one training for peers and customers while supporting over 1,200 users locally & across 20+ offices nationwide
• Participated in Mobility Team as a regional mobility specialist supporting client accounts with ATT, Verizon & T-Mobile
• Coordinate with Regional managers for mobility recycling projects

• Served on a team of 2-4 to assess and implement client focused strategy/preferences, assemble materials and equipment needed while honing interpersonal skills. Answered telephone & transferred calls
• Accurately processed client documents, compiled and managed office records with correct procedure including data collection, printing, copying, email, audio & video recordings, etc.
• Welcomed up to 3 clients and 10+ respondents to office, answer questions/direct accordingly while sustaining a friendly manner
• Utilized computer software to manage a variety of tasks, including Microsoft Office, Google Suite, Excel, video streaming, etc.
• Partnered with team to shop for clients, respondents, and facility needs including ordering food and supplies while ensuring quality and time-efficiency
• Keeping up to 7 client/respondent rooms pristine and stocked, during and after a study while adhering to L&E standards

B.S. in Psychology: Clinical & Counseling

• Completed rigorous readings and written papers to support learning goals.
• Collaborated on group projects to complete professional deliverables.
• Utilized professor office hours to clarify topics.

• Researched, planned, & curated graphics & promotional material for social media platforms
• Provided administrative and data entry support for operational tasks
• Gained knowledge of program development, event planning, & marketing
• Engaged with youth, staff, and community & participated in curriculum

• Streamlined incoming community donations at Donation Center
• Improved family potential by providing essential resource access

• Educated on Health Equity via course work, books, lectures & networking. Explored health fields through conferences and coursework
• Facilitated informational interviews, connected with 3 professionals to enhance career path insights

• Delivered personalized educational, behavioral, and emotional support to individual & group students to enable positive learning outcomes for 60+ students while guiding and fostering relationships
• Prepared, monitored, and led student group work for 6-30+ students while partnering with 2 teachers and developing interpersonal skills
• Organized, distributed/collected, and graded homework while collaborating and coordinating progress for 2 teachers and 60+ students
• Collaborated with teachers to reach educational goals and raise test scores while Improving student academic performance
• Administered tests and assessments to evaluate student progress and performance.
• Oversaw behavior management for 60+ students in classrooms and common areas while counseling, encouraging, and motivating students
• Monitored 120+ students with 2-5 aids while encouraging student conversation in cafeteria and reinforcing safe behavior on playground