Angela Zaniboni

Guest Relations Management:

• Ensured exceptional guest experiences by addressing and resolving any concerns or issues promptly and effectively.
• Maintained strong relationships with regular patrons, ensuring personalized service and attention to their preferences.
• Monitored guest feedback through various channels and implemented improvements based on insights.

Front of House Management:

• Supervised and trained front of house staff, ensuring high standards of service and professionalism.
• Managed daily operations including staff scheduling, inventory management, and coordination with culinary staff.
• Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
• Ensured front of house area was clean, well-organized, and aesthetically pleasing.

Large Party/Small Event Coordination:

• Planned and executed large parties and small events, coordinating all aspects from initial inquiry to post-event follow up.
• Collaborated with clients to understand their needs and preferences, creating customized event plans.
• Coordinated with front of house and back of house staff to ensure seamless event execution.
• Managed event budgets, timelines, and logistics to ensure all events were delivered on time and within budget.

Key Achievements:

• Led the front of house team to achieve a significant improvement in efficiency and service quality, resulting in positive reviews and numerous accolades, including Top 50 Bars in North America.
• Created and executed a full training program for the opening host team.
• Successfully increased customer satisfaction scores by implementing guest feedback and staff training.
• Planned and executed over 100 large parties, ranging from casual to formal, receiving commendations for attention to detail and exceptional service.

Skills:

• Strong leadership and team management
• Excellent communication and interpersonal skills
• Event planning and coordination
• Problem-solving and conflict resolution
• Customer service excellence
• Budgeting and financial management
• Time management and organizational skills
• Proficiency in Resy, Open Table, Toast, Tripleseat

• Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
• Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
• Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
• Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
• Enhanced guest experience by efficiently managing reservations and seating arrangements.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
• Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
• Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
• Promoted a culture of teamwork by consistently supporting fellow employees during busy periods or when shortstaffed.
• Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.