Angela Zelt
Aurora,CO
Summary
Dynamic professional with a proven track record, excelling in customer service and retail operations. Skilled in inventory control and team leadership, I implemented strategies that enhanced product visibility and improved customer engagement, fostering loyalty and satisfaction. Committed to driving operational efficiency and cultivating a positive workplace culture.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
ConocoPhillips
03.2023 - Current
- Assisted in daily store operations, ensuring efficient workflow and adherence to company policies.
- Trained new staff on operational procedures and customer service protocols, enhancing team performance.
- Managed inventory levels, performing regular stock audits to maintain product availability and minimize loss.
- Implemented merchandising strategies that improved product visibility and enhanced customer engagement.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Coordinated staff schedules, optimizing coverage during peak hours to enhance service efficiency.
- Supported store manager in executing strategic initiatives, driving improvements in operational efficiency and customer satisfaction.
Human Resources Specialist
2/10 HBW
05.2019 - 03.2023
- Administered onboarding processes, ensuring new hires received essential training and resources.
- Developed and maintained employee records using HRIS systems for accurate data management.
- Facilitated employee engagement initiatives, promoting a positive workplace culture and communication.
- Assisted in recruitment efforts by screening resumes and coordinating interviews with candidates.
- Implemented performance evaluation processes to enhance employee feedback and development opportunities.
- Conducted exit interviews to gather insights for improving retention strategies and workplace satisfaction.
- Supported compliance with labor laws and company policies through regular audits and training sessions.
- Collaborated with department heads to address workforce needs and align HR strategies with business goals.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Sales Associate
Circle K Gas Station
06.2017 - 05.2019
- Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Managed cash register operations, ensuring accurate transactions and efficient checkout processes.
- Trained new staff on operational procedures, promoting adherence to company standards and policies.
- Maintained inventory levels through effective stock management and product placement strategies.
- Implemented promotional displays to increase product visibility and drive sales growth.
- Resolved customer complaints promptly, improving satisfaction rates and strengthening brand reputation.
- Coordinated with team members to streamline workflow, enhancing efficiency in store operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Frederick Jr Sr High
Frederick, COAssociates in Business Admin - Business Administration
Red Rocks Community College
Denver, COSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Attention to detail
- Staff supervision
- Store operations
- Stock management
- POS systems
Timeline
Assistant Store Manager
ConocoPhillips
03.2023 - Current
Human Resources Specialist
2/10 HBW
05.2019 - 03.2023
Sales Associate
Circle K Gas Station
06.2017 - 05.2019
High School Diploma -
Frederick Jr Sr High
Associates in Business Admin - Business Administration
Red Rocks Community College