Summary
Overview
Work History
Education
Skills
Timeline
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Angela Zito

13076 Meadowbreeze Drive,FL

Summary

Dynamic leader and innovative esthetician / makeup artist with proven expertise in customer service and team leadership honed at Mary Quant Americas and Elizabeth Arden. Excelled in enhancing client relationships and driving sales through creative makeup application and skin care strategic promotional events. Fostered employee development, achieving notable employee engagement and satisfaction. Skilled in both guest relations and advanced esthetics, makeup techniques & consistently delivering exceptional service and results.

Overview

12
12
years of professional experience

Work History

Salon Manager / Make-up Artist /Stylist

Mary Quant Americas
01.2003 - 10.2007
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Coordinated special events such as bridal parties or fashion shows in partnership with other local businesses.
  • Oversaw salon renovations, creating more modern and efficient workspace that enhanced service delivery.
  • Educated service personnel on company policy and procedure.
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
  • Conducted consultations to understand client's desired look.
  • Attended industry conferences and workshops to stay current on new trends and techniques.
  • Provided makeup services for weddings, enhancing bridal party's appearance and contributing to event's success.
  • Developed loyal following of clients by providing high-quality services.
  • Led team of makeup artists during major events, coordinating efforts to meet tight schedules without compromising quality.
  • Organized promotional events for new makeup product launches, driving sales and increasing brand awareness.
  • Mastered an extensive range of cosmetics products, enabling versatile service offerings tailored to diverse clientele needs.

Assistant Flagship Manager Red Door Spa

Elizabeth Arden
06.1995 - 01.2000
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Education

Certificate in Color Theroy - Makeup Artistry

Pamala Taylor
New York, NY

Liberal Arts

Kingsborough Community College
Brooklyn, NY

Licensed - Esthetics, Skincare & Salon Management

Lia Schorr Institute of Cosmetic Skin Care Inc
New York, NY
07-1998

Skills

  • Customer service
  • Makeup application
  • Team leadership
  • Employee development
  • Client relationship building with elite client list
  • Creative makeup application
  • Guest relations
  • Professional and courteous
  • Facials and makeup applications

Timeline

Salon Manager / Make-up Artist /Stylist

Mary Quant Americas
01.2003 - 10.2007

Assistant Flagship Manager Red Door Spa

Elizabeth Arden
06.1995 - 01.2000

Certificate in Color Theroy - Makeup Artistry

Pamala Taylor

Liberal Arts

Kingsborough Community College

Licensed - Esthetics, Skincare & Salon Management

Lia Schorr Institute of Cosmetic Skin Care Inc

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Angela Zito