Angela Zuverink
Allegan,MI
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, notably with Pizza Hut. Skilled in leveraging GPS technology for efficient delivery and adept at money handling, demonstrating a keen ability to manage financial transactions accurately. Excelled in fostering positive customer relationships through exceptional service, underpinned by strong memory skills for order accuracy and route planning.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Pizza Delivery Driver
Pizza Hut
08.2024 - Current
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Delivery
DoorDash
10.2021 - Current
- Achieved high on-time delivery rates through careful route planning and time management skills.
- Enhanced customer satisfaction by ensuring timely and accurate deliveries.
- Communicated clearly with dispatchers regarding potential issues or delays affecting scheduled deliveries.
- Utilized GPS technology effectively for accurate navigation, minimizing delays due to wrong turns or missed addresses.
- Streamlined delivery processes for increased efficiency and reduced delivery times.
- Reduced fuel costs by optimizing routes and driving techniques while adhering to company environmental policies.
- Balanced workload efficiently between multiple deliveries during peak hours without compromising quality of service.
- Adhered strictly to company guidelines on personal appearance, vehicle cleanliness, and overall professionalism while representing the organization in public settings.
- Established strong relationships with clients, leading to repeat business and positive reviews.
- Ensured proper handling of fragile items during transport by following appropriate packing guidelines.
- Maintained high safety standards with regular vehicle inspections and adherence to traffic regulations.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Planned delivery routes according to traffic, weather and types of delivery.
- Provided excellent customer service during deliveries, answering questions about products and services as needed.
Packaging Associate
Perrigo
08.2019 - 10.2021
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Packed, weighed and shipped items per customer specifications.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Enhanced overall package presentation with meticulous attention to detail in assembly, labeling, and arrangement.
- Demonstrated adaptability by quickly learning new equipment operations or adapting to updated procedures as needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Prevented product damage during transit by using appropriate packaging materials based on item specifications.
- Collaborated with team members to meet deadlines and ensure quality control standards were met.
- Ensured packaging processes were efficient and error-free, meticulously inspecting products for quality control.
- Maintained clean and organized work environment, adhering strictly to safety protocols and reducing accidents.
- Operated tape machines, scales and label printers to package items correctly.
- Loaded merchandise into specific packages most suited for product dimensions.
- Consistently met or exceeded daily production quotas while maintaining focus on accuracy and quality control measures.
- Contributed to a reduction in workplace accidents by consistently adhering to safety guidelines and procedures.
- Expedited order fulfillment through efficient coordination with other departments such as shipping, receiving, and production teams.
- Operated manual pallet jacks to move and store materials.
General Manager's Assistant
Groovy Vapes
04.2017 - 04.2019
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
High School Diploma -
Allegan High School
Allegan, MI05.1993
Skills
Customer Service
Money Handling
Memory Skills
Efficient Delivery
GPS Navigation
Clean Driving Record
Customer Communication
Food handling
Professional Appearance
Valid Driver's License
Order Verification
Motor Vehicle Operation
Smartphone operation
Delivery confirmations
Safe Food Handling
Mileage Tracking
Teamwork and Collaboration
Safe Driving
Time Management
Warehouse Safety
Labeling Accuracy
Shipping and receiving
Product packing
Packing boxes
Packaging Techniques
Order Fulfillment
Assembly line experience
Product Inspection
Machine Operation
Work Well Under Pressure
Clear Communication
Safety Protocols
Flexible and Adaptable
Sorting and Staging
Hand tool use
Pallet Building and Wrapping
Reliability
Time management abilities
Continuous Improvement
Timeline
Pizza Delivery Driver
Pizza Hut
08.2024 - Current
Delivery
DoorDash
10.2021 - Current
Packaging Associate
Perrigo
08.2019 - 10.2021
General Manager's Assistant
Groovy Vapes
04.2017 - 04.2019
High School Diploma -
Allegan High School