Angela Woznick
Fayette City,PA
Summary
Detailed-orientated CSR with 30+ years healthcare experience. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Liveops
10.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced office productivity by handling high volume of callers per day.
- Updated account information to maintain customer records
- Handled customer inquiries and suggestions courteously and professionally
Hospice Aide(CNA)
AHN At Home Hospice
06.2017 - 09.2022
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Recorded details regarding visits to keep patient charts updated.
- Developed and maintained courteous and effective working relationships
- Carried out day-to-day duties accurately and efficiently
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Used coordination and planning skills to achieve results according to schedule
- Delivered services to customer locations within specific timeframes
- Offered friendly and efficient service to customers, handled challenging situations with ease
CNA
ViaQuest Hospice
Monongahela, PA
02.2012 - 03.2017
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Educated patients and family members on best home care practices for healing and recovery.
- Upheld infection control and prevention policies across different patient-facing areas.
- Evaluated patients to identify behavioral concerns, and medically relevant symptoms
Education
Certificate - Accounting
Stratford Career Institute
Saint Albans, VT10.2023
Certificate - Spanish
Stratford Career Institute
Saint Albans, VT10.2023
Certificate - Medical Coding And Billing
Ashworth College
Norcross, GA07.2023
Cna Certification - Cna
CBM Education Center
Corpus Christi, TX11.1990
Skills
- Salesforce
- Documentation Review
- Critical Thinking
- Multitasking Abilities
- Good Telephone Etiquette
- Problem-Solving
- Active Listening
- Organization and Time Management
- G-Suite
- MS Office/PowerPoint/Excel
- Efficient Data Entry
- EMR/EHR
- Medical Terminology
- First Call Resolution
- Credit Card Payment Processing
- Managing Multiple Tasks
- Conflict Resolution
- Organization Skills
- Data Inputting
- Patient Appointment Management
- Appointment Confirmation
- Patient Information Collection
- Making Appointments
- Medical Equipment Functionality
- Employee Training
- Virtual Private Networks (VPN)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Liveops
10.2022 - Current
Hospice Aide(CNA)
AHN At Home Hospice
06.2017 - 09.2022
CNA
ViaQuest Hospice
02.2012 - 03.2017
Certificate - Accounting
Stratford Career Institute
Certificate - Spanish
Stratford Career Institute
Certificate - Medical Coding And Billing
Ashworth College
Cna Certification - Cna
CBM Education Center
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